SWARNA PRAVA BISWAL
Bangalore
Summary
Microsoft 365 & Intune Administrator with 6+ years of experience managing M365 tenant administration, Azure AD, endpoint security, and automation. Expertise in Intune device management, security compliance, PowerShell scripting, and IAM policies, ensuring smooth cloud operations. Adept at troubleshooting, policy enforcement, and optimizing identity governance in enterprise environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Microsoft 365 Administrator
TLC Worldwide
12.2024 - Current
- Manage Microsoft 365 tenant administration, including Exchange Online, SharePoint, and Teams.
- Administer Azure AD, handling IAM, RBAC, PIM/PAM configurations, and MFA policies.
- Oversee Intune device enrollment, compliance enforcement, and security configurations.
- Provide technical support for Cosmos, TLC Worldwide's in-house product.
- Collaborate with the development team on Azure-hosted components troubleshooting.
- Assist in Dynamics 365 configurations, integrations, and issue resolution.
Cloud Support Engineer[SaaS]
Lenovo
Bangalore
06.2023 - 08.2024
- Managed Azure subscriptions, resource groups, and virtual machines, ensuring optimized cloud performance and security.
- Configured Azure Virtual Networks (VNet), Network Security Groups (NSG), and VPN gateways for secure connectivity.
- Administered Azure AD, handling user provisioning, authentication policies, and hybrid identity setups using Azure AD Connect.
- Enforced Role-Based Access Control (RBAC) policies to limit access based on least privilege principles.
- Designed and implemented Conditional Access policies, MFA enforcement, and security monitoring using Defender for Cloud.
- Managed Azure Key Vault for storing secrets, encryption keys, and certificates securely.
- Configured DLP policies in Microsoft 365 to prevent unauthorized data sharing and loss.
- Conducted audits for security compliance with frameworks like ISO 27001 and NIST.
- Configured and deployed MDM/MAM policies in Microsoft Intune for device security.
- Created and enforced update rings for OS and software patches across workstations.
- Managed BYOD and corporate devices, applying compliance policies and security restrictions.
- Integrated Defender for Endpoint for continuous monitoring against malware, phishing, and advanced threats.
- Automated administrative tasks using PowerShell and Azure CLI, reducing manual interventions.
- Developed role activation and deactivation workflows, optimizing privileged access management (PAM).
- Troubleshot API integrations between Partner Center and Office 365 Admin Center, resolving endpoint conflicts and data mismatches.
- Integrated Microsoft 365 services with Azure solutions, enhancing productivity and security.
- Oversaw Azure Monitor, Sentinel, and XDR solutions, ensuring proactive security threat detection.
- Conducted log analysis and troubleshooting across Microsoft 365 applications and Azure workloads.
- Led incident response using Azure Sentinel, addressing potential vulnerabilities before escalation.
- Managed Microsoft 365 service health, ensuring smooth operations for Exchange Online, Teams, SharePoint, and OneDrive.
- Administered Office 365 collaboration tools, overseeing distribution lists, security groups, and permissions.
- Provided basic networking troubleshooting, including VPN, VNet, NSG misconfigurations, and DNS issues.
- Used Wireshark logs to diagnose and resolve network-related incidents effectively.
Application Analyst
Ericsson
Bengaluru
04.2020 - 02.2023
- Oversaw the administration of the Microsoft 365 suite including Exchange Online, SharePoint, Teams, and OneDrive, ensuring a resilient and collaborative communication platform.
- Configured and maintained Azure AD integrations with third-party identity providers like Okta.
- Implemented secure RBAC and conditional access policies, establishing clear role definitions that boosted security and simplified user management.
- Deployed and managed Microsoft Intune for endpoint and device management.
- Formulated and applied configuration profiles to enforce standardized security settings and efficient application deployment across the enterprise.
- Developed and executed PowerShell scripts and Azure CLI commands to automate administrative tasks including policy enforcement, user onboarding, and compliance reporting, significantly boosting operational efficiency.
- Coordinated migration projects from legacy systems to integrated M365 environments, continually optimizing configuration settings and ensuring policies align with evolving security standards.
- Configured alerting mechanisms via Azure Monitor combined with Microsoft Defender and Sentinel, ensuring proactive incident detection and rapid resolution of security and compliance issues.
- Worked closely with IT security and infrastructure teams to design and implement comprehensive policies and configuration profiles that adhered to ISO 27001 and NIST guidelines, thereby reinforcing a secure and manageable environment.
- Managed mailbox creation, distribution lists, and Office 365 Groups for secure email communication.
- Configured email retention policies, litigation holds, and eDiscovery for compliance and security.
- Troubleshot issues related to mail flow, spam filtering, and Exchange transport rules to ensure seamless email delivery.
- Integrated Defender for Office 365 for phishing prevention, email security, and advanced threat protection.
- Automated mailbox provisioning, role assignments, and policy enforcement using PowerShell scripts.
- Administered SharePoint Online, managing site collections, permissions, workflow automation, and metadata structures.
- Oversaw OneDrive & Teams for secure file sharing, collaboration, and organizational communication.
- Managed SharePoint security policies, ensuring appropriate access control and governance across sites.
- Configured and maintained document libraries, versioning policies, and retention settings for compliance.
- Resolved user access issues, storage quotas, and synchronization challenges in SharePoint and OneDrive.
Technical Support Specialist
Schneider Electric
Bangalore
06.2019 - 12.2019
- Company Overview: via TeamLease
- Supported Microsoft products including Office 365, and managed device troubleshooting both OnPrem( Active Directory) and Online.
- Configure and troubleshoot various hardware and network settings including VPN, proxy issues, and global protection.
- Supporting Citrix issues xendesktop issues.
- User management and password change implementation for all applications and accounts existing in LDAP.
- Monitoring tasks involving checking unauthorized access to LDAP directory.
- Via TeamLease
Technical Support Specialist
Wells Fargo
Bangalore
03.2018 - 03.2019
- Company Overview: via Indecomm Global Services
- Provided comprehensive technical support for global users on issues related to Microsoft Office, network, and application installations.
- Managed Active Directory operations and supported Intune enrollment and device management for external users.
- Via Indecomm Global Services
Service Desk Analyst
CSS Corp / AT&T Communication Services
Bangalore
05.2016 - 06.2017
- Served as the first level of contact for network infrastructure and application issues, supporting Business Application Software and Managed Hosting Operations.
Education
B.Tech - Computer Science
01.2015
Skills
- Windows and macOS administration
- Networking: DHCP, DNS, TCP/IP, VPN
- Azure administration and optimization
- Security: Azure AD, MFA, RBAC, OAuth, SAML
- Scripting: PowerShell and Azure CLI
- Cybersecurity: DLP and EDR solutions
- Microsoft 365: Exchange Online, SharePoint, OneDrive
- ITSM: Incident and change management
- Collaboration tools: Slack and Zoom
- Email security protocols: SPF, DKIM, DMARC
- CRM solutions: SAP, Salesforce, Dynamics 365, Zendesk
- SSO integrations: SAML and OAuth
- Device management
- Identity management
- Multi-factor authentication
- Endpoint management
Certification
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Azure Administrator Associate [Az-104] (certification Training Completed from Lenovo via Microsoft)
- ITIL certification
- SC-900
Timeline
Microsoft 365 Administrator
TLC Worldwide
12.2024 - Current
Cloud Support Engineer[SaaS]
Lenovo
06.2023 - 08.2024
Application Analyst
Ericsson
04.2020 - 02.2023
Technical Support Specialist
Schneider Electric
06.2019 - 12.2019
Technical Support Specialist
Wells Fargo
03.2018 - 03.2019
Service Desk Analyst
CSS Corp / AT&T Communication Services
05.2016 - 06.2017
B.Tech - Computer Science
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