Swastik Gouda
Mumbai
Summary
Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems and educating to manage processes effectively.
The measurable will be – Control application Frauds by ensuring sampling efficiency at defined sampling percentages Ensure optimum fraud hit rates with a sharp focus on document and profile related frauds. Frauds prevented by sampling/screening process Recovery cross checks and agency controls Quality of investigation and root cause analysis Maintenance of TAT .
Overview
9
9
years of professional experience
Work History
PROCESS ASSOCIATE
TATA CONSULTANCY SERVICES
03.2020 - Current
- To drive or be part of the check process for applicants before or after loan approval
- To undertake or be part of the measures to prevent potential fraud loss for company
- Provide client to best product as he expected without any kind of huddles
- Assisting My Team members for better and accuracy work to be done in minimal time
- To Make Tranche as per technical for customer that disburse exact amount to customer as per policy
- Analyzed process flows and identified areas of improvement to increase productivity and reduce Rejection.
- Monitored and reported on process performance to verify compliance with established standards.
- Developed standard operating procedures and document workflows to drive current and future processes.
- Assessed products or services to evaluate conformance with quality standards.
- Have all knowledge of disbursement and sanction of home loan.
TEAM LEADER
Iprocess India Pvt Ltd
10.2016 - 03.2020
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Verification of applications submitted for Consumer Bank - Assets for identifying and mitigating frauds prior to disbursement
- To conduct sampling activities and also reviewing the activities of the sampling conducted by the samplers
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Assist and provided inputs on Sampling of files both pre-disbursement and post-disbursement through Trigger based and non-trigger-based indicators
Education
Computer Science Engineering
07.2014
No Degree - SCIENCE
01.2010
Skills
- Smart working
- Man management skills
- Problem solving abilities
- Results driven
- Ambitious and mindful
- Receptive and resourceful
- Optimistic
Languages
English, Hindi and Oriya
Career Related Skills
- Analytical Skills have good problem solving and analytical skills.
- Team Management a team player, dependable and looked upon by the team members.
- Collaboration Networking with various stakeholders
- Communication Skills good written and verbal communication
- Computer Skills Sound Knowledge of MS Office Tools
- Functional Inter-linkages: Senior Stakeholders in Vigilance and Cross Functions
Personal Information
- Gender: Male
- Father's Name: Mr. Bishnu Prasad Gouda
- Mother's Name: Mrs. Rajashree Gouda
- Marital Status: Single
- Date of Birth: 01/01/93
Hobbies and Interests
- Active participation in Cultural Events and Competitions
- Exploring New Places.
- Dancing is my passion
- Playing cricket and other sports
Timeline
PROCESS ASSOCIATE - TATA CONSULTANCY SERVICES
03.2020 - Current
TEAM LEADER - Iprocess India Pvt Ltd
10.2016 - 03.2020
Roland Institute Of Technology - , Computer Science Engineering
Ram Narayan College - No Degree, SCIENCE