Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic
Swastika Chanda

Swastika Chanda

Kolkata

Summary

  • Hardworking and passionate professional with strong organizational skills.
  • Organized and Dependable candidate successful at managing multiple priorities with a positive attitude.
  • Willingness to take on added responsibilities to meet team goals.
  • Also an accomplished professional with great People and Problem-Solving abilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Business and Technology Delivery Associate

Accenture
Bangalore
12.2022 - 02.2024
  • SAP MM - Change Request Handling Process.
  • Assignment of CR - In EAT tool, changing the status of CR to Proposal Preparation.
  • Analysis and Scope confirmation - To check the Service Change request attachment and go through the requirement.
  • Proposal preparation - Prepare the proposal according to the business requirement and submit the proposal after peer review and SME review in EAT tool along with pricing sheet.
  • Delivery plan - After PO validation, sharing the delivery plan to the requester via email.
  • Functional Design document - this document explains the technical changes, Technical Design documents prepared by the technical team.
  • Charm and TR creation - After FD is approved by requester, creating Charm and TR and start the build.
  • Functional Testing - Attach CTP document for each step of testing.
  • Submission of CTP document for approval to business and awaiting UAT confirmation- Release process.
  • After UAT confirmation moving the CR to ERP.
  • Awaiting closure confirmation and update in EAT as closed once confirmed from business end.

Summer Intern

Sapio Analytics
Bangalore
09.2021 - 11.2021
  • PR Intern and Research Associate - Cold Calls with different organizations (NGOs).
  • Research on Organizations Data of Unemployment percentage.
  • Submitting the data to our organization in order to proceed with further training to the unemployed.

Associate Technical Support for HP North America

Wipro Digital And Operations Platform (DOP)
Kolkata
06.2019 - 06.2020
  • Voice Process with US clients
  • Providing them support with All HP desktop and Laptop related issues, through troubleshooting and remote access.
  • Also proving them Sales Support for HP products and accessories.

Summer Intern

Nakshi Creation
Kolkata
05.2018 - 07.2018
  • Worked in sales and management Customer Support.
  • Basic Web Design Presentation on Nakshi logo change and Social Media Approach.
  • Presentation on Nakshi's Handloom and Handicraft products.
  • Comparative Research and Study of competing Companies of Nakshi.
  • Detailed Survey report preperation.
  • Also conducting Cold Calls for B2B sales.

Education

MBA - Marketing And HR

Acharya Bangalore B-School
Bangalore
08-2022

BBA - Marketing And HR

Amity University
Kolkata
07-2019

High School Diploma -

Guru Teg Bahadur Public School
Durgapur
04-2016

Matriculation ICSE -

Carmel Convent
Durgapur
04-2014

Skills

  • Marketing and Management
  • Swift hand in MS Word, Excel and MS Powerpoint
  • SAP MM
  • Oracle HCM
  • SEO
  • SQL
  • Leadership
  • Goal Oriented
  • Time Management
  • Communication Skills
  • Problem-Solving

Websites

Affiliations

  • Completed 2nd Year on Drawing Under Swastik Art.
  • Member of Marketing and HR club organizing various events in college.

Accomplishments

  • Danube Home Dubai Project on Case Study with new ideas for Danube Home Furniture and other Products.
  • Comparative study over Pan Emirates and Danube Home (Dubai).
  • Project in In5 - Study on Artificial Intelligence over new Invention of items with new Technologies.
  • Curtin University (Dubai) - Exposure to training on new Marketing skills from Top Skilled Professionals.

Certification

  • Ureka
  • Danube Home
  • Curtin University
  • Herz
  • Gestion Urbaine
  • Digital Marketing Course
  • Public Relation Course
  • Microsoft Power BI (Certified by PwC)
  • French
  • Social Science
  • Health & Allied Science
  • English Study and Research.

Languages

English
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Bengali
Proficient (C2)
C2
French
Beginner (A1)
A1

Timeline

Business and Technology Delivery Associate

Accenture
12.2022 - 02.2024

Summer Intern

Sapio Analytics
09.2021 - 11.2021

Associate Technical Support for HP North America

Wipro Digital And Operations Platform (DOP)
06.2019 - 06.2020

Summer Intern

Nakshi Creation
05.2018 - 07.2018

MBA - Marketing And HR

Acharya Bangalore B-School

BBA - Marketing And HR

Amity University

High School Diploma -

Guru Teg Bahadur Public School

Matriculation ICSE -

Carmel Convent

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Swastika Chanda