Summary
Overview
Work History
Education
Skills
Languages
PERSONAL DETAILS
PASSPORT DETAILS
Timeline
Generic

SWATHI A S

KOLLAM

Summary

Dynamic Senior Business Development Manager at UNIMONI FINANCIAL SERVICE LIMITED, skilled in sales strategy and team leadership. Achieved significant revenue growth by implementing effective CRM systems and fostering strong client relationships. Expert in market analysis, driving new account acquisition while enhancing customer retention through strategic engagement and operational efficiency.

Overview

9
9
years of professional experience

Work History

Senior Business Development Manager

UNIMONI FINANCIAL SERVICE LIMITED
KOLLAM
10.2017 - Current
  • Supported sales team members to drive growth and development.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Directed and coordinated products, services and sales activities.
  • Coached, developed and motivated team to achieve revenue goals.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
  • Conducted market research to identify industry trends and customer needs.
  • Monitored customer feedback to inform product design decisions.
  • Implemented CRM systems to track leads, manage accounts, and generate reports.
  • Prepared detailed reports on key performance metrics such as revenue growth and customer retention.
  • Identified potential customers, developed relationships, and closed deals.
  • Leveraged cold calling, in-person visits and referrals to build leads.
  • Maintained open and ongoing communication with clients to meet needs and expectations.
  • Established new customer accounts using negotiation and sales closing abilities.
  • Implemented CRM strategies to improve customer engagement and retention.
  • Coordinated with marketing teams to develop promotional materials and campaigns for target markets.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Conducted market research and reported on competitors.
  • Oversaw the development of business proposals and bids for new projects or contracts.
  • Developed and implemented strategic business plans for new market opportunities.

Junior Officer

MABEN NIDHI LIMITED
THIRUVANANTHAURAM
05.2016 - 07.2017
  • Managed customer service inquiries, complaints, escalations.
  • Assisted in the development of operational plans, procedures and policies.
  • Updated and maintained CRM database information on customers to track interactions and insights.
  • Maintained databases of clients, vendors, suppliers.
  • Tracked action items by communicating with staff to oversee completion of activities by target dates.
  • Supported daily operations by assisting customers.
  • Assisted teams across departments with tasks administrative tasks.
  • Implemented risk management strategies to mitigate potential threats.
  • Directed the allocation of resources for project and operational needs.
  • Conducted performance evaluations and provided constructive feedback.
  • Managed team of professionals to ensure operational efficiency and effectiveness.

Education

Diploma - Hospital Administration

INTERNATIONAL SCHOOL OF SKILL DEVELOPMENT
KOCHI
01-2024

Master of Commerce - FINANCE & TAXATION

SN COLLEGE , KERALA UNIVERSITY
KOLLAM
01-2015

Bachelor of Commerce - TAXATION LAW & ACCOUNTS

SN COLLEGE , KERALA UNIVERSITY
THIRUVANANTHAPURAM
01-2012

Skills

  • Sales strategy
  • Account management
  • CRM implementation
  • Lead generation
  • Customer retention
  • Revenue growth
  • Team leadership
  • Performance evaluation
  • Market analysis
  • Competitive intelligence
  • Sales closing
  • Proficient in [software]
  • Sales expertise
  • Customer service
  • Sales and marketing
  • Business intelligence and analysis
  • CRM management
  • Relationship building and management
  • Business development

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Intermediate (B1)
B1

PERSONAL DETAILS

DOB: 09/11/1991

GENDER : FEMALE

MARITAL STATUS : SINGLE

NATIONALITY : INDIAN

PASSPORT DETAILS

PASSPORT NO : P0951303

DATE OF EXPIRY : 03/10/2026

Timeline

Senior Business Development Manager

UNIMONI FINANCIAL SERVICE LIMITED
10.2017 - Current

Junior Officer

MABEN NIDHI LIMITED
05.2016 - 07.2017

Diploma - Hospital Administration

INTERNATIONAL SCHOOL OF SKILL DEVELOPMENT

Master of Commerce - FINANCE & TAXATION

SN COLLEGE , KERALA UNIVERSITY

Bachelor of Commerce - TAXATION LAW & ACCOUNTS

SN COLLEGE , KERALA UNIVERSITY

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