Swathi Illuru
Hyderabad
Summary
Dynamic Delivery Manager with a proven track record at CES, enhancing QA processes and achieving a 40% reduction in severity bugs. Expert in Agile methodologies and CI/CD practices, I excel in stakeholder communication and cross-functional leadership, driving successful project outcomes and fostering a culture of continuous improvement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Delivery Manager
CES
Hyderabad
02.2024 - Current
- Handled across 19+ Oracle support and Implementation projects commencement from Contract initiation till support
- Designed and implemented standardized QA processes, templates, and governance frameworks across projects
- Roll out the standard process across the projects, got it implemented by Project Managers, enable smooth stakeholder management, Ensured Projects delivered successfully within the schedule with a good GPM.
- Actively contributed towards RFP submission and successfully got few engagements
- Made sure all the case studies were captured and got them ready for sales and webinars
- Projected all my projects in CMM Level 5 external audits
- Led recruitment audits, assessing sourcing quality, revenue impact, and hiring effectiveness, while driving continuous process improvements.
- Developed and maintained Avinya (SharePoint QA Portal), ensuring structured documentation of project health metrics, case studies, audit reports, and best practices for enhanced visibility and knowledge sharing.
- Mentored project managers and leads on QA best practices, conducting walkthroughs, defining offboarding workflows, and implementing a structured customer appraisal process across projects.
- Automated and streamlined key reporting functions, including QBR and C-SAT templates, audit tracking, and recruitment analytics, foster data-driven decision-making and the offboarding process.
- Facilitated internal training and onboarding for QA auditors, strengthening QA capabilities, and introduced monthly habit challenges and retrospectives, promoting a culture of continuous improvement and process excellence.
QA & Delivery Lead
NCR Voyix via TEKsystems
Hyderabad
08.2023 - 02.2024
- Led and facilitated three cross-functional Scrum teams, delivering high-quality enterprise solutions of C# .NET applications.
- Managed Agile ceremonies, including Daily Stand-ups, Sprint Planning, Backlog Grooming, Sprint Review, Retrospective, Sprint Demos, and Team Syncs.
- Supported Product Owners in grooming and maintaining the product backlog, ensuring continuous delivery of prioritized features, aligned with business goals.
- Implemented and maintained CI/CD pipelines using Jenkins, integrated with GitHub applications for source control, and continuous deployment workflows.
- Removed team blockers and guided team members in identifying the right resources to resolve impediments quickly.
- Tracked and analyzed Agile performance metrics, such as Sprint Burn-down, Burn-up charts, and Velocity, to improve delivery predictability.
- Hands-on experience with Agile frameworks, including Scrum and SAFe, and tools such as JIRA, Confluence, and Azure DevOps.
QA Manager
TekFriday Processing Solutions
Hyderabad
07.2019 - 10.2019
- Led QA efforts in the Agile transformation for banking loan applications, ensuring smooth transitions to Agile practices.
- Developed and implemented an automation strategy, creating automated test scripts to speed up testing and reduce manual effort.
- Ensured zero regressions by conducting thorough regression testing after each code release.
- Created and executed manual test scripts to cover additional test cases and scenarios.
- Collaborated with development teams to ensure that requirements were met, and quality was maintained.
- Supported deployment readiness, including environment setup, and smoke testing, to ensure successful releases.
- Worked with Product Owners and Scrum Masters to prioritize testing tasks and meet sprint goals.
- Participated in Agile ceremonies, like daily stand-ups, sprint planning, and retrospectives, to ensure testing was aligned with project goals.
- Tracked and reported test metrics, and recommended improvements to the testing process.
Project Lead
Oracle India Pvt Ltd
Hyderabad
07.2007 - 03.2019
- Spearheaded end-to-end QA, automation, and DevOps initiatives for Oracle EBS and Fusion modules (Payments, Expenses, Cash Management) across on-premise and cloud applications.
- Led test automation strategy and execution using OATS, Selenium, and REST APIs, covering critical P1 flows, BVTs, and RRFs across versions, including R12, 11i, and V2MIB.
- Orchestrated EBS to Fusion migration and upgrade projects, ensuring continuity and regression coverage across financial and payment integrations.
- Designed and implemented CI/CD pipelines using Jenkins and GitHub, enabling automated build, testing, and deployment for faster, and more reliable releases.
- Conducted extensive cloud application testing for Fusion Payments, ensuring functionality, performance, and accessibility compliance (WCAG).
- Led Postman-based REST API testing, validating security, functional correctness, and performance of key service endpoints.
- Owned the creation and management of the Test Strategy, Test Plan, Test Data, Test Cases, and Post Mortem/RCA analysis to improve quality processes and release efficiency.
- Coordinated with release and environment teams to troubleshoot performance bottlenecks, apply patches, and support system upgrades.
- Acted as the module SPOC for technical queries, testing coordination, and stakeholder communication during upgrades and Agile sprints.
- Drove the adoption of new technologies via the Oracle ATG group, updating automation frameworks and scripts to align with evolving business needs.
- Built and managed BIS dashboards and reporting tools for live defect tracking, test metrics, and executive-level project insights.
- Performed advanced testing, including database testing, bank format testing, tech stack/DMZ testing, multi-browser compatibility, Mac OS support, and Office integration, as well as browser testing for IE 6.0, IE 7.0, and IE 8.0.
- Carried out performance testing on enterprise systems with over 17 years of transactional data, identifying scalability gaps and tuning recommendations.
- Created project performance reports for management review.
Software Engineer / Automation Specialist
Keane India Pvt. Ltd.
07.2005 - 06.2007
- Worked as a QA and Automation Specialist across healthcare and insurance domains. Responsible for test planning, execution, and automation using WinRunner and QTP. Gained onsite experience with Allianz Life Insurance, directly interacting with business users to streamline testing processes and improve product quality.
- Developed and executed automation scripts using WinRunner and QTP to support regression and functional testing.
- Designed and reviewed manual and automated test cases, prepared test plans, estimations, and RTMs.
- Participated in business user meetings, requirement analysis, and gap documentation between requirements and system design.
- Led test execution across functional, regression, and database testing cycles.
- Reported and tracked defects using Mercury Quality Center and Rational ClearQuest.
- Conducted knowledge transfer sessions for offshore teams and ensured test coverage across modules.
- Involved in daily onsite-offshore coordination, client calls, and agile sprint discussions.
- Tools & Technologies: WinRunner, QTP 8.2, Mercury Quality Center, Rational ClearQuest, XML, SQL, WebSphere, MQ Series, VB, Documaker, Windows 2000
Education
M.Sc - Science
Nagarjuna University
01.2004
BCA -
Andhra University
01.2002
Skills
- Quality Assurance & Control
- Test Strategy & Execution
- Oracle ERP & Fusion Testing
- Project Planning & Delivery
- Risk & Issue Management
- Automation (Selenium, OATS)
- Metrics & Reporting
- Cross-Functional Leadership
- DevOps & CI/CD Practices
- Stakeholder Communication
- SharePoint Documentation
- Process Improvement
- Agile Project Management
- Scrum
- SAFe
- Kanban
- Product Backlog Grooming
- Sprint Planning & Execution
- PI Planning
- ART Facilitation
- Oracle EBS
- Fusion Implementation
- Java
- NET
- AWS Cloud Projects
- API Automation
- QA Strategy
- Automation
- Regression
- JIRA
- Confluence
- Azure DevOps
- Service Now
- Joho project management tools
- Cost Optimization
- Resource Utilization
- SDLC
- STLC Management
- Agile Coaching
- Team Mentoring
Certification
- Certified Scrum Master (CSM), 06/25
- SAFe 6.0 Certified Agile Coach, 06/24
- CSTE by the QAI Global Institute
- Productivity Management by Keane
Awards
- Received Performance Annual Team Award while working for Pfizer Project, Keane India.
- Received 3 Spot awards while working for the Pfizer project, at Business Unit Open house, Keane India.
- Received best team certificate for release of R12.2.2, R12.2.4 and R12.2.6 for outstanding contribution towards the successful release.
- Pat on the back award from Tek Systems when working for NCR.
Timeline
Delivery Manager
CES
02.2024 - Current
QA & Delivery Lead
NCR Voyix via TEKsystems
08.2023 - 02.2024
QA Manager
TekFriday Processing Solutions
07.2019 - 10.2019
Project Lead
Oracle India Pvt Ltd
07.2007 - 03.2019
Software Engineer / Automation Specialist
Keane India Pvt. Ltd.
07.2005 - 06.2007
M.Sc - Science
Nagarjuna University
BCA -
Andhra University
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