SWATHI KL
Bengaluru,KA
Summary
Adept at strategic planning and problem resolution, I significantly enhanced AR processes at Tharworx, achieving above-target productivity levels. My expertise in computer skills, coupled with a knack for fostering strong insurer relationships, led to notable revenue generation. I excel in training development, ensuring team adherence to best practices and regulatory compliance.
Overview
6
6
years of professional experience
Work History
Senior Executive Accounts Receivables
Tharworx
Bengaluru, India (Remote)
07.2020 - Current
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
- Established positive rapport with insurance representatives, fostering strong relationships that facilitated swifter issue resolution.
- Assisted in training new AR Callers, providing guidance on department protocols and procedures for effective claim followup.
- Improved client satisfaction by promptly addressing and resolving insurance billing discrepancies.
- Demonstrated exceptional attention to detail in reviewing EOBs and identifying errors affecting claim approvals.
- Maintained strict adherence to HIPAA regulations, ensuring patient privacy and data security during all communication efforts.
- Reduced outstanding account receivables by diligently following up on unpaid claims with payers.
- Collaborated with team members to identify trends and address recurring billing issues.
- Participated in regular performance evaluations, implementing feedback for continuous improvement in AR calling techniques and performance metrics achievement.
- Contributed to the development of more efficient AR Caller strategies, sharing best practices within the team.
- Processed debtor payments and updated accounts to reflect new balance.
SENIOR AR CALLER
ACN HEALTHCARE
Bengaluru, India
11.2019 - 07.2020
Accounts Receivable Executive
OMEGA HEALTHCARE
Bengaluru, India
10.2018 - 11.2019
Education
MBA - FINANCE & HR
KRUPANIDHI SCHOOL OF MANAGEMENT
Bengaluru, India05.2016
HIGHER SECONDARY EDUCATION PUC -
KRUPANIDHI PU COLLEGE
Bengaluru, India03.2011
SSLC -
RJS & DBM
Bengaluru, India05.2009
Skills
Strategic Planning
Revenue Generation
Computer Skills
Work Planning and Prioritization
Problem Resolution
Training and Development
Languages
English
Bilingual or Proficient (C2)
kannada
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
Senior Executive Accounts Receivables
Tharworx
07.2020 - Current
SENIOR AR CALLER
ACN HEALTHCARE
11.2019 - 07.2020
Accounts Receivable Executive
OMEGA HEALTHCARE
10.2018 - 11.2019
MBA - FINANCE & HR
KRUPANIDHI SCHOOL OF MANAGEMENT
HIGHER SECONDARY EDUCATION PUC -
KRUPANIDHI PU COLLEGE
SSLC -
RJS & DBM