SWATHI KL

Tharworx

07.2020 - Current

Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
Established positive rapport with insurance representatives, fostering strong relationships that facilitated swifter issue resolution.
Assisted in training new AR Callers, providing guidance on department protocols and procedures for effective claim followup.
Improved client satisfaction by promptly addressing and resolving insurance billing discrepancies.
Demonstrated exceptional attention to detail in reviewing EOBs and identifying errors affecting claim approvals.
Maintained strict adherence to HIPAA regulations, ensuring patient privacy and data security during all communication efforts.
Reduced outstanding account receivables by diligently following up on unpaid claims with payers.
Collaborated with team members to identify trends and address recurring billing issues.
Participated in regular performance evaluations, implementing feedback for continuous improvement in AR calling techniques and performance metrics achievement.
Contributed to the development of more efficient AR Caller strategies, sharing best practices within the team.
Processed debtor payments and updated accounts to reflect new balance.