Swathi L
Chennai
Summary
Results-driven Deputy Manager with expertise in customer relationship management, data analysis, and problem-solving. Proven ability to enhance workflow efficiency and drive customer satisfaction through strategic sales techniques and exceptional service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Deputy Manager
AXIS BANK LTD
CHENNAI
12.2021 - Current
- perform daily responsibilities , which include cross-selling additional bank products, along with knowledge of opening and closing account by providing good service to customer.
- expanding customer relationships by maintaining a regular follow-up process and building rapport with each customer.
- Discussing the financial requirements for providing financial advice to clients.
- Worked closely with management to strategize sales techniques to increase branch productions customer service.
- Dealing with customer complaints and providing solutions to them as soon as possible.
- Using technology and delighting customers with their need through analyzing of the data from customer account transactions.
- ACHEIVEMENTS:-
- Joining as Officer sales and promoted has Deputy Manager
Process Associate
HCL
Chennai
05.2020 - 11.2021
- Coordinated process documentation to enhance workflow efficiency and consistency.
- Analyzed data trends to identify areas for process improvement and optimization.
- Collaborated with cross-functional teams to ensure project alignment and timely execution.
Administrative Assistant
Ordance clothing factory-Unit run canteen-Defence
chennai
08.2017 - 09.2017
- Maintaining the day today sales report and planning.
- Monitoring and recording the employees attendance and records.
- Resolving the customer queries.
Education
MBA - Human Resources Management
Madras University Distance Education
Chennai03-2019
Bachelor of Computer Applications -
New Prince Shri Bhavani Arts and Science College
Chennai, Tamilnadu04-2013
Government Higher Secondary School
Moovarasampet ,Chennai, Tamil Nadu03-2010
Skills
- Customer relationship management
- Financial advising
- Sales strategy development
- Data analysis
- Process improvement
- Client needs assessment
Languages
Tamil
First Language
English
Advanced (C1)
C1
TELUGU
Advanced (C1)
C1
Accomplishments
- MDRT achiever in December 2023 Malaysia kuala Lumpur
- MDRT achiever in January 2024 in Baku
- Life insurance circle topper in 2024
Certification
IRDA CERTIFICATES
Timeline
Deputy Manager
AXIS BANK LTD
12.2021 - Current
Process Associate
HCL
05.2020 - 11.2021
Administrative Assistant
Ordance clothing factory-Unit run canteen-Defence
08.2017 - 09.2017
MBA - Human Resources Management
Madras University Distance Education
Bachelor of Computer Applications -
New Prince Shri Bhavani Arts and Science College
Government Higher Secondary School
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