SWATHI REDDY
Yadadri Bhuvanagiri
Summary
An enthusiastic and dedicated Electrical and Electronics Engineering graduate, seeking a challenging position in a dynamic organization where I can utilize my technical skills, problem-solving abilities, and passion for continuous learning to contribute to organizational growth while advancing my professional journey. I aim to expand my knowledge, embrace new technologies, and become a valuable asset to the company.
Overview
1
1
Certification
Work History
Customer Support Associate
IntouchCX
01.2022 - 07.2022
- Delivered high-quality voice and email support services to customers, maintaining a customer satisfaction rate.
- Handled customer inquiries, complaints, and feedback professionally, ensuring quick and effective resolutions.
- Collaborated with team members to streamline communication workflows and enhance service quality.
- Strengthened interpersonal, communication, and conflict-resolution skills through direct customer interactions.
Education
Bachelor of Technology (B.Tech) - Electrical and Electronics Engineering
Vignan Institute of Technology And Science
07-2023
Intermediate (10+2) - MPC Stream
Sri Gayatri Junior College
03.2019
Secondary School Certificate (SSC) - undefined
Dilsukhnagar Public School
03.2017
Skills
- Python
- Machine Learning
- Core Electrical Concepts
- MS Office Suite
- Effective Oral and Written Communication
- Customer Relationship Management (CRM) Tools
- Problem-Solving Skills
- Team Collaboration
- Leadership
- Time Management
- Adaptability
- Critical Thinking
- Decision Making
- Active Learning
- Self-Motivation
Certification
- Python Programming, Completed Certificate Program (Hands-on foundation in Python scripting and application development).
- Machine Learning Fundamentals, Certified in understanding core principles of machine learning, algorithms, and model deployment.
- Applications of Satellite Altimetry for Inland Water Bodies, Participated in a technical workshop focused on real-world satellite data applications.
Accomplishments
- Successfully completed multiple technical certifications enhancing my technical and analytical abilities.
- Organized and actively participated in college-level technical events and workshops.
- Recognized for active participation in technical programs related to modern satellite technologies.
- Consistently maintained strong academic records throughout education.
Languages
Telugu
English
Hindi
Disclaimer
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief.
Personal Information
- Hobbies: Passionate about Reading Articles on Emerging Technologies and Innovation., Mentoring juniors and guiding peers in academics and career development., Exploring new online courses to enhance technical and soft skills.
- Willing To Relocate: True
- Father's Name: Devarapally Janga Reddy
- Date of Birth: 06/16/01
- Nationality: Indian
Timeline
Customer Support Associate
IntouchCX
01.2022 - 07.2022
Intermediate (10+2) - MPC Stream
Sri Gayatri Junior College
Secondary School Certificate (SSC) - undefined
Dilsukhnagar Public School
Bachelor of Technology (B.Tech) - Electrical and Electronics Engineering
Vignan Institute of Technology And Science
Similar Profiles
Tackice WhiteTackice White
Trainer (Lululemon) at IntouchCxTrainer (Lululemon) at IntouchCx
Rameendeep KaurRameendeep Kaur
Customer Service Representative at IntouchCxCustomer Service Representative at IntouchCx
Maria Paula Esquivel OstosMaria Paula Esquivel Ostos
Bilingual Customer Service Agent at IntouchCXBilingual Customer Service Agent at IntouchCX
ARPANDEEP KAUR MAHALARPANDEEP KAUR MAHAL
Customer Service Representative Agent at IntouchCXCustomer Service Representative Agent at IntouchCX
SANJAY KUMAR RACHAKONDASANJAY KUMAR RACHAKONDA
CATH LAB TECHNOLOGIST at SRAVANI HOSPITALCATH LAB TECHNOLOGIST at SRAVANI HOSPITAL