Swathish Madhav
Calicut
Summary
Developed strong communication and problem-solving skills in fast-paced automotive environment. Demonstrated ability to manage multiple tasks and ensure customer satisfaction. Looking to transition into new field, bringing focus on efficiency and client relations.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Body Shop Advisor
VPK MOTORS PVT LTD (AMANA TOYOTA)
08.2017 - 10.2023
- Suggested additional services to customers to meet upsell goals
- Enhanced customer satisfaction by providing accurate estimates and explaining repair processes thoroughly.
- Educated customers about billing, payment processing, and support policies and procedures
- Resolved customer complaints promptly and professionally, maintaining the company''s reputation for excellence in service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Service Advisors
APCO TATA
01.2016 - 08.2017
- Designed internal process improvements to automate repetitive tasks, shortening data delivery times
- Gathered, defined, and refined requirements; led project design and oversaw implementation
- Migrated numerous legacy systems to newer technologies, reducing costs and enhancing the efficiency of computing tasks
- Designed data models for complex analysis needs
Service Advisors
MARINA Motors
06.2013 - 01.2016
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs
- Developed lasting relationships with customers, which helped bring additional business opportunities
- Immediately brought critical issues to the customer service manager for resolution
- Updated customer service database with new information, address changes, and contact details
- Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills
Education
Bachelor Of Technology - Mechanical Engineering
Mewar University
Skills
Repair Coordination
Technical Proficiency
Document Management Skills
Service Excellence
Customer follow-up
Insurance procedures
Accurate Service Pricing
Customer Retention Strategies
Disclaimer
I assure you that the facts mentioned above are true to the best of my knowledge and will work to your satisfaction if selected.
Timeline
Body Shop Advisor
VPK MOTORS PVT LTD (AMANA TOYOTA)
08.2017 - 10.2023
Service Advisors
APCO TATA
01.2016 - 08.2017
Service Advisors
MARINA Motors
06.2013 - 01.2016
Bachelor Of Technology - Mechanical Engineering
Mewar University