Overview
Work History
Education
Skills
Languages
Timeline
Generic

Swati Swati

New Delhi

Overview

4
4
years of professional experience

Work History

Seniour Associate Consultant

paisabazaar marketing consulting pvt ltd
Gurgaon
10.2021 - 11.2024
  • Developed and implemented effective strategies to improve client relationships.
  • Conducted research and analysis on market trends and competitive landscape.
  • Prepared presentations and reports for clients, senior management and stakeholders.
  • Assisted in developing business plans for clients based on their specific needs.
  • Reviewed existing processes for efficiency improvement opportunities.
  • Analyzed customer feedback data to identify areas of improvement.
  • Implemented changes in response to customer feedback or requests.
  • Collaborated with external vendors to develop innovative solutions that meet customer requirements.

Customer Response Executive

one point one solutions ltd
Gurgaon
12.2020 - 10.2021
  • Provided customer service support to clients with inquiries and complaints.
  • Developed strategies for handling customer service issues in a timely manner.
  • Interpreted customer feedback to identify areas of improvement in customer service processes.
  • Maintained updated knowledge of company products, policies, procedures and regulations.
  • Analyzed customer satisfaction surveys and developed reports outlining key findings and recommendations for improving services.

Education

Bachelor of Arts - BAG

Indra Gandhi National Open University
07-2024

High School Diploma -

Amar Saheed Marjor Sehrawat Sarvodya Kanya Vidhyal
07-2020

Skills

  • Understanding of commercial awareness
  • Innovation management
  • Experience in commercial awareness
  • Supply Chain Optimization
  • Negotiation Skills
  • Persuasion skills
  • Teamwork mindset
  • Customer Segmentation
  • Business Analysis

Languages

English
Upper Intermediate
B2
Hindi
Proficient
C2

Timeline

Seniour Associate Consultant

paisabazaar marketing consulting pvt ltd
10.2021 - 11.2024

Customer Response Executive

one point one solutions ltd
12.2020 - 10.2021

Bachelor of Arts - BAG

Indra Gandhi National Open University

High School Diploma -

Amar Saheed Marjor Sehrawat Sarvodya Kanya Vidhyal
Swati Swati