Swati Swati
New Delhi
Overview
4
4
years of professional experience
Work History
Seniour Associate Consultant
paisabazaar marketing consulting pvt ltd
Gurgaon
10.2021 - 11.2024
- Developed and implemented effective strategies to improve client relationships.
- Conducted research and analysis on market trends and competitive landscape.
- Prepared presentations and reports for clients, senior management and stakeholders.
- Assisted in developing business plans for clients based on their specific needs.
- Reviewed existing processes for efficiency improvement opportunities.
- Analyzed customer feedback data to identify areas of improvement.
- Implemented changes in response to customer feedback or requests.
- Collaborated with external vendors to develop innovative solutions that meet customer requirements.
Customer Response Executive
one point one solutions ltd
Gurgaon
12.2020 - 10.2021
- Provided customer service support to clients with inquiries and complaints.
- Developed strategies for handling customer service issues in a timely manner.
- Interpreted customer feedback to identify areas of improvement in customer service processes.
- Maintained updated knowledge of company products, policies, procedures and regulations.
- Analyzed customer satisfaction surveys and developed reports outlining key findings and recommendations for improving services.
Education
Bachelor of Arts - BAG
Indra Gandhi National Open University
07-2024
High School Diploma -
Amar Saheed Marjor Sehrawat Sarvodya Kanya Vidhyal
07-2020
Skills
- Understanding of commercial awareness
- Innovation management
- Experience in commercial awareness
- Supply Chain Optimization
- Negotiation Skills
- Persuasion skills
- Teamwork mindset
- Customer Segmentation
- Business Analysis
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Timeline
Seniour Associate Consultant
paisabazaar marketing consulting pvt ltd
10.2021 - 11.2024
Customer Response Executive
one point one solutions ltd
12.2020 - 10.2021
Bachelor of Arts - BAG
Indra Gandhi National Open University
High School Diploma -
Amar Saheed Marjor Sehrawat Sarvodya Kanya Vidhyal