Akash Umesh Sitaprao

Insurance Sales & Customer Service Reprehensive:

• Handled all customer relations issues in gracious manner and in accordance with company policy. Analyzed new or renewal policies against binder and expired policy.
• Handled phone and email inquiries from insurance companies, identified and prepared premium finance quotes/agreements and sent renewal quotes to clients.
• Identification cards and policy endorsements to support acquisition and retention of profitable business.
• Provided additional support to all departments including responding to customer inquiries, check processing and other various tasks.
• Created letters documenting contact and endorsement changes to client. Ordered system letters for missing information and approvals, created free form letters, and ensured that proper documentation was recorded.
• Entered and retrieved information of varying complexity using appropriate computer system applications to update records, process insurance applications and obtain information to others.
• Achieved all quarter's sales target & bonanza winner.
• Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase team sales figures.
• Facilitated 25 % increase in insurance sales over previous year.

Insurance Sales Manager at Websales Ecommerce Department :

• Insurance Sales Expert
• Identified new sachet general insurance product to sell on online platform.
• Prospected for new business by obtaining client referrals, making cold calls and engaging in online business-building strategies.
• InsurTech Developments
• Communicated product quality and market comparisons by creating sales presentations.
• Built relationships with customers and community to establish long-term business growth.
• Formulating sales strategies for different products and achieving targets

Sales Manager| Extended Warranty for Motor & Non-Motor| Product Development

• Analyzed sales and marketing data for improved strategies.
• Managed sales promotions and marketing strategies on major social media sites.
• Implemented, executed and strategically expanded business channel partnerships and program initiatives.
• Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
• Worked with marketing teams to create, deploy and optimize effective campaigns for clients.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Produced contracts, reports, letters, and proposals for clients.

• Agency Sales
• Planning and target setting for the agent sales team
• Formulating sales strategies for different products and achieving targets
• Recruitment and management of agency channel team members
• Training, motivating and development of team members
• Identified opportunities for growth within Mumbai territory and collaborated with sales teams to reach sales goal.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
• Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole general insurance.
• Obtained underwriting approval by completing application for coverage.
• Responded to customer calls within one hours to swiftly resolve issues and answer questions.
• Agency target achieved by 126%

At ICICI Lombard, my focus is on developing Affinity Sales Strategies that foster robust partnerships and deliver bespoke insurance solutions. With expertise in insurtech and a passion for growth, my role as Affinity Sales Manager allows me to empower businesses to safeguard their core interests through innovative insurance products.

1. Developed and executed affinity sales strategies to acquire and retain clients, achieving 100% growth in policy sales.
2. Built and nurtured partnerships with associations, organizations, and professional groups to enhance lead generation.
3. Educated clients on policy options, risk management solutions, and coverage benefits, ensuring tailored recommendations.

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Also, as a Senior Manager, I thrived on nurturing SME insurance sales, leveraging strong agency and broker relationships to enhance our service offerings. Our team's dedication to customer onboarding and new business development has positioned us at the forefront of the insurance industry's dynamic landscape.

SME Insurance Products: Familiarity with common SME insurance products, such as general liability, property insurance, business interruption, workers’ compensation, cyber liability, and directors & officers (D&O) insurance.

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