Swati Hajela Mendes
Manager – Operation & Marketing
Ghaziabad,UP
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
2026
2026
years of professional experience
Work History
Manager – Operation & Marketing
Early Skills
04.2024 - 06.2025
- Delivered marketing and promotion strategies to enhance brand visibility
- Collaborating with Meta/Google
- Managed client relationships with HDFC, OM Logistics, Axis Bank, and Ecom to drive satisfaction. Facilitated communication between clients and internal teams to ensure project alignment. Resolved client inquiries and issues promptly to enhance service delivery. Monitored account activities to identify growth opportunities and deliver tailored solutions.
- Customer engagement for course offerings and placement.
- Efficiently handled revenue and closure targets.
- Facilitated up-selling initiatives leading to attainment of daily targets
- Handled client escalations and prepared Root Cause Analysis
- Facilitated necessary follow-up report for team
- Overseeing multiple projects to ensure achievement of process targets.
Sr Associate - Ops - Google Ads
WNS Global
08.2021 - 04.2024
- Provided marketing and promotion related resolutions.
- Working for Google Ads.
- Efficiently handled revenue and closure targets.
- Carried out up-selling and attained the daily targets
- Remotely troubleshoot and resolve campaign related queries.
- Handled client escalations and prepared Root Cause Analysis
- Scheduled proper follow-up report for the team.
- Handling Various projects to maintain the process targets.
- Handling clients like Meesho, Amazon, DLF Projects, Apollo Hospital Projects etc
- Delhi Public school, Education Centers and Study Abroad.
Branch Head
Abroad Pathway Immigrations
2018 - 01.2021
- Proven track record of accomplishments in building key account teams and increasing gross margin.
- Mentored, motivated and coached sales team to create value and delivery in the sales process.
- Motivated and guided team members to reach weekly, monthly and yearly goals while promoting effective customer service.
- Successfully managed existing accounts and developed new ones
- Lead staff in reaching and surpassing sales goals.
- Developed training strategy to improve deficiencies within the sales force.
- Gained management experience as a Sales Team Leader
- Developed excellent multitasking and delegation skills
- Collaborated with the branch manager to monitor and coach the branch team.
Sr Sales Executive
Quatrro Gloabal Services
01.2013 - 01.2018
- Provided software support and technical support for Windows and Apple products
- Efficiently resolved virus, malware related problems for Apple and Windows environment
- Carried out up-selling and attained the daily targets
- Remotely troubleshoot and resolve LAN, Wireless problems in desktop and printers
- Handled client escalations and prepared Root Cause Analysis
- Scheduled proper follow-up report for the team
- Delegated responsibilities among the team member
- Provided floor support and delivered day end and monthly reports
Account Receivable
EXL Services
01.2010 - 01.2012
- Effectively audited sales, up-sales, and customer care calls of US Call Center and provided feedback for improvement
- Working as Account receivable
- Trained and mentored the new HQC's and provided new updates
- Attended calibration held with the clients
- Provided floor support and delivered day end and monthly reports
- Dealing with Medical Insurance with B2bprocess
Education
MBA - Marketing & Human Resource, Bcom (Accounts)
Skills
Operations management
Decision-making
Business development
Team leadership
Sales management
Product management
AVAILABILITY
- Location no bound
- Possess no bond with the current employer
Timeline
Manager – Operation & Marketing
Early Skills
04.2024 - 06.2025
Sr Associate - Ops - Google Ads
WNS Global
08.2021 - 04.2024
Sr Sales Executive
Quatrro Gloabal Services
01.2013 - 01.2018
Account Receivable
EXL Services
01.2010 - 01.2012
Branch Head
Abroad Pathway Immigrations
2018 - 01.2021
MBA - Marketing & Human Resource, Bcom (Accounts)
Similar Profiles
Salvia IsaacSalvia Isaac
Homemaker at Managed Household Budget, Schedules, and Daily Operations for a Family of Six, Organized Family Events Appointments, and Educational Activities, Demonstrating Strong Planning and Multitasking Skills, and Developed Effective Problem-solving, Communication, and Time Management Skills in a Dynamic Environment.Homemaker at Managed Household Budget, Schedules, and Daily Operations for a Family of Six, Organized Family Events Appointments, and Educational Activities, Demonstrating Strong Planning and Multitasking Skills, and Developed Effective Problem-solving, Communication, and Time Management Skills in a Dynamic Environment.
Harshada MengadeHarshada Mengade
Teacher at handling parents , good communication skills ,art and craft knowledge , good teaching skills ,Teacher at handling parents , good communication skills ,art and craft knowledge , good teaching skills ,
HAYDEN NICHOLSHAYDEN NICHOLS
Occupational Therapist at Center For Neuro SkillsOccupational Therapist at Center For Neuro Skills
NIRDOSH KUMARNIRDOSH KUMAR
Research Consultant at WorldQuantResearch Consultant at WorldQuant
Nitin MalikNitin Malik
Regional Channel & Marketing Manager at Kandhari BeveragesRegional Channel & Marketing Manager at Kandhari Beverages