SWATI KATYAL
Gurgaon
Summary
Dynamic and results-oriented Senior Account Manager with 9 years of experience in enterprise sales, strategic account planning, and client relationship management. Recognized for consistently surpassing sales targets and elevating customer satisfaction through tailored solutions and consultative selling. Proven ability to drive revenue growth, build long-term partnerships, and lead cross-functional teams in fast-paced technology environments.
Overview
9
9
years of professional experience
Work History
Senior Inside Sales Account Manager
Dell Technologies
Gurugram
03.2020 - Current
- Managed enterprise customer accounts, driving transactional revenue growth and customer satisfaction.
- Led pipeline development, forecasting, and quota achievement .
- Developed and implemented sales strategies to increase revenue.
- Liaised with clients via email ,phone and face to face interactions to identify and address needs, growing existing accounts through cross-selling.
- Cultivated productive relationships, and maintained quality communications with account contacts to maximize client retention.
- Educating customers on the most relevant and effective solutions by leveraging deep product knowledge and insights into emerging technologies across the full company portfolio.
- Ensured recommendations aligned with client needs, and industry trends, to maximize value and impact.
Account Manager, Inside Sales
Dell Technologies
Gurugram
04.2018 - 03.2020
- Generated and qualified leads, managing the complete sales cycle from prospecting to post-sale relationship management.
- Collaborated cross-functionally with internal teams to design and deliver customized solutions aligned with client objectives.
- Built and nurtured strong stakeholder relationships, resulting in increased client retention and repeat business.
- Secured new business by strategically targeting high-potential leads and converting them into revenue-generating accounts.
- Proactively monitored and expanded the sales pipeline to ensure a consistent flow of qualified opportunities and sustained growth.
Account Manager
NTT Data
New Delhi
06.2016 - 03.2018
- Worked as Client Account Manager for set of focused Enterprise accounts within organization.
- Managed services portfolio and upsold company's products on back of OEM hardware
- Engaged with clients, gathered requirements, and managed relationships as single point of contact from organization
Education
MBA - Marketing
Christ University
Bengaluru03-2018
B.Tech - Information Technology
Dehradun Institute of Technology
Dehradun03-2014
High School Diploma -
A.S.N. Sr. Sec. School
03-2010
Skills
- Enterprise Sales & Account Management
- Client Relationship & Retention
- Sales Pipeline Development
- Solution Selling & Objection Handling
- Territory & Stakeholder Management
- Strategic Planning & Forecasting
Accomplishments
- Honored with the 'One India FY21 Outstanding Performer' award for exceptional sales performance.
- Received the 'Inspire Award' for Run Rate Achievement in Q1 & Q2 FY22 , and again in Q2 FY25 for continued excellence.
- Achieved 100%+ of sales targets in FY21 and H1 FY22 , demonstrating consistent high performance.
- Promoted ahead of schedule based on sustained performance and leadership impact.
- Awarded the 'BRAVO Award' in Q1 FY23 for outstanding contribution to team success.
- Recognized as Sales Champion for Q3 FY24 and Q1 FY25 , reflecting top-tier performance across consecutive quarters.
Timeline
Senior Inside Sales Account Manager
Dell Technologies
03.2020 - Current
Account Manager, Inside Sales
Dell Technologies
04.2018 - 03.2020
Account Manager
NTT Data
06.2016 - 03.2018
MBA - Marketing
Christ University
B.Tech - Information Technology
Dehradun Institute of Technology
High School Diploma -
A.S.N. Sr. Sec. School
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