SWATI KUMARI
Project Manager
Jamshedpur,JH
Summary
Dedicated professional with a solid foundation as a Technical Support Engineer, leveraging six years of expertise in troubleshooting and resolving technical issues. Currently serving as an Project Manager(Business), demonstrating effective leadership in team management and successful project execution. Proven ability to bridge technical and managerial responsibilities, ensuring operational efficiency and fostering a collaborative work environment. Determined at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Project Manager
Red Hat India Private Limited
04.2024 - Current
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Technical Support Engineer
Red Hat India Private Limited
11.2018 - 03.2024
- Working in Networking, SFDC reports, customer escalations and hands-on in EXT4, XFS, LVM, Autofs and SAR data analysis.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
ICT Engineer
Ericsson India Global Services
08.2016 - 11.2018
- Working on Linux Systems Administrator with expertise in RHEL 6 & 7 servers, KVM, server provisioning, and incident/change management
- Skilled in ticketing tools (BMC Remedy, OTRS) and storage migration
- Proficient in RPM, YUM, shell scripting for automation, and remote administration using Spacewalk and Satellite
- Basic knowledge of puppet.
Education
B.Tech(IT) -
KIIT UNIVERSITY, BHUBANESWAR
01.2012 - 04.2016
H.S.C(JPS) - undefined
JAMSHEDPUR PUBLIC SCHOOL, JAMSHEDPUR
01.2010 - 04.2012
Skills
- Performance Evaluations
- Customer Relationship Management
- Gantt Charts
- Conflict Management
Timeline
Project Manager
Red Hat India Private Limited
04.2024 - Current
Technical Support Engineer
Red Hat India Private Limited
11.2018 - 03.2024
ICT Engineer
Ericsson India Global Services
08.2016 - 11.2018
B.Tech(IT) -
KIIT UNIVERSITY, BHUBANESWAR
01.2012 - 04.2016
H.S.C(JPS) - undefined
JAMSHEDPUR PUBLIC SCHOOL, JAMSHEDPUR
01.2010 - 04.2012
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