Summary
Overview
Work History
Education
Skills
Timeline
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Swati Lohani

Lucknow,UP

Summary

At CEDCOSS Technologies Private, I excelled as a Customer Success Manager, enhancing client relations and optimizing service delivery through expert CRM application and effective cross-functional coordination. My proactive approach led to significant improvements in customer satisfaction and service efficiency, showcasing my ability to blend technical skills with exceptional interpersonal abilities.

Overview

5
5
years of professional experience

Work History

Customer Success Manager

CEDCOSS Technologies Private
07.2019 - 08.2024
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

MBA - Marketing

Integral University
Lucknow, India
07-2025

Bachelor of Commerce -

Lucknow University
Lucknow, India
07-2019

ADVFX - Animation Course

MAAC
Lucknow, India
07-2019

Skills

  • Client relations
  • Client service optimization
  • Records management
  • Customer relations
  • Customer relationship management (CRM)
  • Remote support
  • Ticket management
  • Cross-functional coordination
  • SLA management

Timeline

Customer Success Manager

CEDCOSS Technologies Private
07.2019 - 08.2024

MBA - Marketing

Integral University

Bachelor of Commerce -

Lucknow University

ADVFX - Animation Course

MAAC

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Swati Lohani