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SWATI RAJA
SENIOR CUSTOMER SERVICE EXECUTIVE
NEW DELHI
Summary
Offering strong interpersonal abilities and quick aptitude for learning in customer-centric roles. Brings fundamental grasp of customer service principles and proficiency in handling customer inquiries and complaints. Ready to use and develop communication and problem-solving skills in Cabin Crew role.
Overview
3
years of professional experience
2
Languages
Work History
AI-SATS
Senior Customer Service Executive
12.2022 - Current
Job overview
- Engaged passengers in person to answer questions and address complaints and established a strong rapport with passengers, fostering long-term relationships for the company.
- Resolved customer service issues using company processes and policies, and provided updates to passengers.
- Consistently exceeded performance targets by demonstrating excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely and satisfactory completion.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Addressed escalated issues with diplomacy and tact, while finding resolutions that satisfied both the client's concerns and the company's interests.
- Developed comprehensive knowledge of company services and concurrent laws in order to provide accurate information to passengers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Mentored junior team members, contributing to their professional development and overall team success.
Education
Tika Ram Yadav Smriti MahavidyalayaMoth, Jhansi
Bachelor of Science from Biology
04.2001
Skills
Problem-solving
Complaint handling & Resolution
Customer service excellence
Multitasking and organization
Attention to detail
Quality control
Interpersonal communication
Calm and professional under pressure
Understanding customer needs
Active listening
Fast learner
Product knowledge
Accomplishments
- Achieved Customer Satisfaction through effectively helping with checking-in, Custom Clearance and onboarding of an Elderly, Divyang and passengers with Special Needs.
- Achieved better and always growing relations with various government agencies working at IGI Airport for smooth passenger movement and information sharing.
- Helped various Specially abled and Divyang Passengers with their specific needs, escalated check-in, clearance and onboarding processes.
- Acquired knowledge about various Immigration and Customs Laws which are applied on the Passengers travelling abroad.
Additional Information
As an experienced Customer Service Executive at AI-Sats, I specialize in managing high-stakes international airport operations with a focus on regulatory compliance and passenger experience. I am responsible for the meticulous verification of travel documents, including passports and visas, ensuring 100% adherence to diverse international laws and security protocols. By collaborating closely with Customs and Immigration officials, I facilitate seamless passenger clearance and resolve complex documentation issues under pressure. My expertise extends to managing the complete onboarding process, where I balance operational efficiency with superior service to ensure on-time flight departures and a safe, professional journey for every traveller.
Interests
Music
Travelling
Restaurants hopping
Cooking
Timeline
Senior Customer Service Executive
AI-SATS
12.2022 - Current
Tika Ram Yadav Smriti Mahavidyalaya
Bachelor of Science from Biology
04.2001