Swati Rao
Pune
Summary
Results-driven senior associate with several years of experience and a proven track record of success in project management, client relations, and team leadership. Adept at driving initiatives from conception to completion, while ensuring adherence to quality standards and timelines. Strong communicator with a talent for building and nurturing productive relationships.
Overview
7
7
years of professional experience
Work History
Senior Associate
XDBS
Pune
02.2021 - 07.2024
- To be effective as a Quality Analyst, especially in a non-technical field, XDBS.
- Confirming the leads generated by the associates for business enhancement.
- Requires Client oriented skills to handover before deadlines
- Feedback and coaching the associates on failed leads and improving the quality of the business.
Customer Service Associate
Tech Mahindra
Pune
10.2019 - 08.2020
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Maintained an organized system for tracking customer interactions and feedback.
- Performed additional duties as assigned by management team.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Capita
Customer Service Representative
Pune
10.2017 - 09.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers through phone conversations, chats, email, etc.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Met and exceeded performance targets for response times and customer satisfaction.
Education
High School Diploma -
Poona College of Arts, Commerce And Science
Pune, India06-2017
Secondary High School -
Kendriya Vidyalaya Pune
Pune, India06-2015
Skills
- Timeline estimates
- Performance monitoring
- Schedule Management
- Project Management
- Schedule development
- Training and mentoring
- Sales & Marketing
- Conflict Resolution
Affiliations
- Excellent understanding of the business acumen along with high command on set KPI’s to achieve monthly targets.
- Creative mind set to develop easiest and effective ways for excellent customer service keeping the Quality to higher level.
Accomplishments
- Star Performer for 2022-2023 : XDBS
Languages
English
First Language
Telugu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Senior Associate
XDBS
02.2021 - 07.2024
Customer Service Associate
Tech Mahindra
10.2019 - 08.2020
Capita
Customer Service Representative
10.2017 - 09.2018
High School Diploma -
Poona College of Arts, Commerce And Science
Secondary High School -
Kendriya Vidyalaya Pune
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