Swati Singh
Marketing And Sales Specialist, Lead Generation Specialist, Business Developemnt Specialist, Quality Analyst
Pune,Maharastra
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Senior Lead Generation Executive
Iresearch Services Ltd
Pune
02.2020 - 12.2023
- Effectively performed and made outbound calls to target prospects in defined geographies.
- Focused on achieving /exceeding daily /weekly/monthly targets defined for self and for team.
- I consistently reviewed and refined leads, both mine and my team members, on weekly basis and also compiled productive reports on monthly basis.
- Tracked the daily attendance of my team members.
Senior Demand Generation Associate /Call Quality Analyst
XDBS Pvt Ltd
Pune
05.2018 - 02.2020
- Provided feedback and coaching to agents on quality parameters and areas of improvement.
- Facilitated calibration sessions with team members to ensure and consistency and alignment of quality standards.
- Handled refresher training sessions and soft skills for agents to ensure quality performance.
- Conducted quality audits for outbound calls.
Senior Relationship Manager
ICICI Securities Ltd
Pune
12.2016 - 05.2018
- Approached potential customers to establish relationship through cold calls and understanding needs of customers and developed plans to address.
- I presented ICICI products (Insurance, mutual funds,FD,RD,Home loan etc) to ICICI customers tailored to meet specific requirements.
- Handled portfolio of HNI clients and acquired new customers through references and walk in customers in branch.
Education
MBA - Marketing
06.2014 - 07.2016
Skills
Lead Nurturing
Summary
A sales and marketing professional with over 5 years of experience in B2B and B2c sales which includes lead generation, client relationship management, contact discovery, achieving sale targets, generating demand, creating sales funnel and market research.
Timeline
Senior Lead Generation Executive - Iresearch Services Ltd
02.2020 - 12.2023
Senior Demand Generation Associate /Call Quality Analyst - XDBS Pvt Ltd
05.2018 - 02.2020
Senior Relationship Manager - ICICI Securities Ltd
12.2016 - 05.2018
MIT School of Telecom Managment - MBA, Marketing
06.2014 - 07.2016
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