Swati Wadehra
New Delhi
Summary
Sales Management Professional with 7+ years in luxury hospitality, focused on revenue generation and guest relations. Strategic thinker skilled in partnership cultivation, account retention, and profit growth. Self-motivated leader experienced in multitasking, network expansion, product introduction, pricing strategies, and vendor management.
Overview
8
8
years of professional experience
Work History
Deputy Sales Manager- National Sales
The Oberoi Gurgaon & Trident Gurgaon
Gurugram
03.2024 - Current
- Handle room sales across the Oberoi and Trident hotel chains.
- Manage corporate sales, overseeing key high-end corporate clients in Gurgaon.
- Responsible for selling rooms and banquet services at a hotel complex with a total inventory of 338 rooms.
- Experienced in finalizing weddings, social events, and corporate banquets.
- Trained in Opera Cloud property management system.
Deputy Sales Manager (National Sales)
The Oberoi Group- The Oberoi Grand
Kolkata
01.2023 - 03.2024
- Oversaw Defence and Consulate accounts in Kolkata, boosting sales in MICE and Corporate sectors.
- Developed and maintained strong business relationships, driving revenue in rooms, banquets, and social functions.
- Evaluated market trends, competition, and data from STR and P&L reports to refine strategies and enhance growth.
- Utilized Salesforce for account setup, contact management, and generating reports.
- Actively pursued new accounts, negotiated agreements, and delivered timely market intelligence insights.
- Efficiently resolved customer concerns, ensuring prompt issue resolution and client satisfaction.
- Achieved sales targets with a weighted score of 106% and received "Exceeds Expectations" recognition for the fiscal year 2023-2024.
Sales Management (PGDM)
Oberoi Centre of Learning and Development
New Delhi
08.2021 - 01.2023
- Extensive academic and professional training in Operations and Sales.
- Gained operational expertise at The Oberoi New Delhi, The Oberoi Udaivilas Udaipur, and Trident Udaipur.
- Trained in Catering Sales at Trident Bandra Kurla, Mumbai, successfully generating and closing banquet leads.
- Completed executive training at The Oberoi Grand, Kolkata, focusing on lead conversion from online travel platforms, strengthening customer relationships, and boosting revenue.
Senior Reservation Associate
The Oberoi Group
New Delhi
08.2019 - 07.2021
- Led remarketing efforts, retargeting and closing lost business opportunities for The Oberoi and Trident Hotels with direct and corporate guests.
- Fostered high customer engagement through active listening and interpersonal skills.
- Managed payments and vouchers for corporate clients and travel agents.
- Maintained comprehensive knowledge of all Oberoi and Trident hotels, including room categories and dining options.
- Developed and nurtured relationships with travel partners.
- Processed reservations using Opera PMS and ORS.
Systematic and Training Education Programme
The Oberoi Group- Trident
Chennai
08.2016 - 06.2019
- Specialized in hot and cold kitchen operations (continental, Oriental, pizza, bakery, garde manger).
- Managed pizza station and bakery for lunch and dinner.
- Oversaw buffet operations, addressing guest complaints and requests.
- Coordinated themed Sunday brunches with menu design.
- Gained experience in food and beverage service and insights into Front Office, Housekeeping, Finance, and Purchase departments.
Education
Post Graduation Diploma - Sales Management
The Oberoi Centre of Learning And Development
New Delhi Systematic And Training Education Programme -
The Oberoi Centre of Learning And Development
New Delhi Bachelors in Tourism Studies -
Indira Gandhi National Open University
New Delhi High School Diploma -
Delhi Public School, R.K Puram
New Delhi Skills
- Strategic account development
- Business Development
- Relationship Building
- Customer Acquisition Strategy
- Verbal and written communication
- Lead Generation
- Market Research and intelligence
- Salesforce
- Opera
Timeline
Deputy Sales Manager- National Sales
The Oberoi Gurgaon & Trident Gurgaon
03.2024 - Current
Deputy Sales Manager (National Sales)
The Oberoi Group- The Oberoi Grand
01.2023 - 03.2024
Sales Management (PGDM)
Oberoi Centre of Learning and Development
08.2021 - 01.2023
Senior Reservation Associate
The Oberoi Group
08.2019 - 07.2021
Systematic and Training Education Programme
The Oberoi Group- Trident
08.2016 - 06.2019
Post Graduation Diploma - Sales Management
The Oberoi Centre of Learning And Development
Systematic And Training Education Programme -
The Oberoi Centre of Learning And Development
Bachelors in Tourism Studies -
Indira Gandhi National Open University
High School Diploma -
Delhi Public School, R.K Puram
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