Swati Wadehra
Sales Professional In Luxury Hospitality
New Delhi
Summary
Hardworking and driven Sales Management Professional with over 7 years of experience in Luxury Hospitality, focused on developing and maximizing sales and generating revenue. Diligent in building and retaining guest relations by providing support and attentive service.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Deputy Sales Manager (National Sales)
The Oberoi Group- The Oberoi Grand
Kolkata
01.2023 - Current
- Handling specific territories in Kolkata and increasing inbound and outbound sales for The Oberoi and Trident Hotels.
- Responsible for Defence and Consulates in Kolkata.
- Increasing sales and boosting revenue in MICE and Corporate segments.
- Established and cultivated solid business relationships with new or existing Business Accounts.
- Creation of accounts, contacts, opportunities and report generation on Sales Force.
- Reviewing and interpreting the competition after in-depth analysis of market information to fine –tune the marketing strategies and escalate business volumes.
- Identifying & networking with prospective clients for generating rooms, banquets and social business.
- Ensuring market intelligence is handled effectively and corresponded to the director of sales in a timely manner.
- Understanding Hotel positioning and revenue through data analysis on STR, monthly P&L Statements and Income Reports.
- Targeting new accounts and increasing sales through proactive negotiation techniques.
- Handling all customer relations issues pleasantly, enabling quick resolution and guest satisfaction.
Sales Management (PGDM)
Oberoi Centre of Learning and Development
New Delhi
08.2021 - 01.2023
- Academic and Professional Training in Operations and Sales.
- Professional Experience in Operational Departments at The Oberoi New Delhi, The Oberoi Udaivilas Udaipur and Trident Udaipur.
- Trained at Trident Bandra Kurla, Mumbai in Catering Sales, generated and closed banquet leads.
- Executive Training at The Oberoi Grand, Kolkata. Responsible for strategically converting leads from Online Travel Portals, increase customer relations and generate incremental revenue.
Senior Reservation Associate
The Oberoi Group
New Delhi
08.2019 - 07.2021
- Responsible for Remarketing. Retargeted and closed lost business opportunities for The Oberoi and Trident Hotels from Direct and Corporate guests.
- High level of customer engagement by active listening and interpersonal skills.
- Handled Payments and Vouchers for Corporate Segments and Travel Agents.
- Awareness of all Oberoi and Trident hotels with their respective room categories and food and beverage outlets.
- Established and cultivated relationships with travel partners.
- Processing Reservations on Opera PMS and ORS.
Systematic and Training Education Programme
The Oberoi Group- Trident
Chennai
08.2016 - 06.2019
- Specialized in Kitchen Operations, working in both Hot and Cold Kitchens including continental, Oriental, Pizza Workstation and Bakery, Confectionary and Garde Manger respectively.
- Independent charge of the pizza station and Bakery for lunch and dinner breads.
- Took care of the Buffet Operations, handling guest complaints and special requests from guests.
- Managed Special themed brunches with menu designing.
- Gained Experience in Food and Beverage Service.
- Gained insight on other operational departments like Front Office, Housekeeping and ancillary departments like Finance, Purchase for basic understanding.
Education
Post Graduation Diploma - Sales Management
The Oberoi Centre of Learning And Development
New Delhi 08.2021 - 01.2023
Systematic And Training Education Programme -
The Oberoi Centre of Learning And Development
New Delhi 08.2016 - 06.2019
Bachelors in Tourism Studies -
Indira Gandhi National Open University
New Delhi 08.2016 - 06.2019
High School Diploma -
Delhi Public School, R.K Puram
New Delhi 04.2015 - 05.2016
Skills
Business Development
Relationship Building
Customer Acquisition Strategy
Verbal and written communication
Cetrifications
- Oberoi Centre of Learning and Development - Sales Management (PGDM)
- S.T.E.P. Certificate of Proficiency, Oberoi Hotels and Resorts
- Chrysalis Selling Skills
Timeline
Deputy Sales Manager (National Sales)
The Oberoi Group- The Oberoi Grand
01.2023 - Current
Sales Management (PGDM)
Oberoi Centre of Learning and Development
08.2021 - 01.2023
Post Graduation Diploma - Sales Management
The Oberoi Centre of Learning And Development
08.2021 - 01.2023
Senior Reservation Associate
The Oberoi Group
08.2019 - 07.2021
Systematic and Training Education Programme
The Oberoi Group- Trident
08.2016 - 06.2019
Systematic And Training Education Programme -
The Oberoi Centre of Learning And Development
08.2016 - 06.2019
Bachelors in Tourism Studies -
Indira Gandhi National Open University
08.2016 - 06.2019
High School Diploma -
Delhi Public School, R.K Puram
04.2015 - 05.2016