Swayam Cheta Mohanty
New Delhi
Summary
With an outstanding academic record and promising career trajectory, I aim to leverage my abilities and qualifications to contribute as a valuable asset to an organization, ultimately leading to personal fulfillment.
I aim to secure a challenging and impactful role within a professional and esteemed organization, where I can apply my skills to foster both personal and professional development. By contributing to shared objectives, I aspire to facilitate the growth of individuals and the organization as a whole.
Overview
28
28
years of professional experience
Work History
Manager Business Analyst
GAP Inc
06.2024 - Current
- Own and manage the GapTech onboarding process for assigned new accounts, including system setup for new franchise partners and ongoing updates for existing franchise partners. This encompasses areas such as supply chain setup, file sharing, reporting subscriptions, B2B reporting, security approvals, and online image and content delivery.
- Onboarding New Website/Online Partners: Conducting an in-depth information security review for a GAP-like website in the partner’s country (e.g., gap.in in India or gap.com.uk in the UK).
- Security Upgrades & Support: Coordinating support and driving projects that affect partners due to security changes at Gap or Akamai.
- Whitelisting Requests: Many partners’ IT systems are not connected to GAP corporate network. They leverage GAP imagery provided via JSON files over SFTP. Some partners have reported download blocks and have requested IP whitelisting.
- Collaborating closely with Product Management and Technical teams to ensure effective business support for newly developed and enhanced product capabilities, as well as sustained use of existing Franchise and Enterprise/Leveraged systems within Gap Inc. Providing proactive support to internal teams and external Franchise partners during and after the implementation of new or upgraded systems.
- Work closely with Engineering teams to identify, analyze, and prioritize technical support issues faced by business end users and external Franchise Partners, collaborating to drive timely resolutions that minimize business disruptions and ensure smooth operational support.
- Identify continuous improvement opportunities and provide direct feedback to Product Management, Engineering, and Franchise business teams to advocate for the needs of business end users and Franchise Partners, while driving process optimization in alignment with our strategic and financial objectives.
Manager IT
GAP Inc
04.2011 - 06.2024
- Collaborate with the Project Team in the development of any new business applications.
- Engage in User Acceptance Testing (UAT) alongside the Project Team and Business Users.
- Assist in the rollout of new business applications to GAP users and Manufacturing vendor users.
- Collaborate with the Project Team to provide training to end users on these business applications.
- Provide post-rollout support to end users on these business applications.
- Work with the Project Team on any enhancements to these applications.
- Communication with users regarding application enhancements
- Conduct training sessions on various business applications such as Prompt, SCMS, PLM, Costing Tool, Booking Tool, Production Management, Change Management, Sample Management, Capacity Management, VMI, Smartsheet, Miro, and others.
- Provide Help desk support on these Business Applications
- Provide coaching and supervision for the Help Desk and Application Support team to encourage teamwork and foster a positive work environment.
- Ensure that all helpdesk calls are logged in ServiceNow and resolved in accordance with SLAs by the team.
- Coordinate with the backend team regarding all Incident Management tickets and provide timely updates on status to affected business partners.
- Setting up Manufacturing Vendor Portal accounts in CIA.
- Granting access permissions for business applications to GAP and Manufacturing Vendor users.
- Displaying comprehension of the business partner’s needs and objectives.
- Effectively gathering accurate and comprehensive information and resolving their issues.
- Maintaining regular communication with business partners to assess their requirements and formulate strategies for enhancing service delivery.
- Collaborates with other IT professionals within GIS and corporate teams on IT Projects delivery.
- Engages with IT professionals at all levels, including local, regional, corporate, and business partner communities in both hub and spoke offices.
- Demonstrates the ability to lead and inspire a team of IT professionals in the application delivery area to achieve results.
- Collaborates closely with Tech Support and User Support Groups to review monthly helpdesk report and address outstanding issues and action items.
- Works closely with key IT groups to provide operational support for all systems used in the office.
- Provided training and practical experience on the PO Management System to the newly established MST Department in New Delhi.
- Offered support and conducted training sessions on business applications for users in Central Americas outside of regular office hours.
- Spent 3.5 months in the Vietnam office, focusing on developing and training the helpdesk team to provide support for users and vendors.
- Visited the Shanghai office for 15 days to provide training to the newly appointed IT Manager.
- Took on the additional responsibility of centralizing business application training across APAC and Central America.
- Led the Application Support Team in developing self-learning modules on business applications to reduce the need for classroom training on a monthly basis.
- Work alongside an external vendor to tailor the off-the-shelf solution "Fixed Asset Management System" to meet the specific requirements of Finance, and implement the solution in GIS & HDC.
Manager IT
Commonwealth Human Rights Initiative (CHRI)
12.2003 - 04.2011
- Administering and managing onsite Windows 2003 server (CHRI Head Office) and remote web server (Canada)
- Setting up network, workgroups, users, file management system, permissions, operating systems and software installation/up gradation
- Maintenance of Server and group wise E-mail system of the office
- Creation, administration and updating of CHRI official websites (www.humanrightsinitiative.org, www.nipsa.in & www.commonwealthpolicewatch.org) and intranet site (http://mother.humanrightsinitiative.org)
- Providing first level troubleshooting and technical support to users regarding computer hardware, software, network maintenance and administration
- Timely updating of Virus Definitions in all the client machines and server machine
- Taking regular backups and ensuring restoration procedures for the LAN
- Maintaining inventory of hardware equipment, software and computer consumable and assisting in procurement of computer consumable and spare parts
- Planning and supervising installation and relocation of new computers, printers and LAN
- Assisting the users in internet search, documents formatting, preparing presentations and spreadsheets
- Training users on the use of Ms-Word, Excel, Power point, Outlook, Internet & Intranet
- Dealing with the AMC providers of Computer Hardware, UPS and Leased Line Connection
- Support to the accounts department in the use of accounting softwares (Tally, SureTDS & MS-Excel)
- Updating web version of CHRI & NIPSA Newsletter quarterly and monthly respectively.
- Emailing quarterly CHRI E-Newsletter, NIPSA Newsletter and CHRI Media Releases to all CHRI contacts
- Assist Media Unit to use social networking sites like facebook, twitter, linkedin for wider outreach of CHRI activities
- Scanning documents & photographs for the publications, newsletter, pamphlets and websites
- CD / DVD Writing
- Job posting of CHRI Job Advertisement in various free and paid job posting websites
- Installation of audio conferencing unit as and when required by the staff to make conference calls
- Looking after administrative issues like Power, Intercommunication system, AC etc.
- Manage the IT Infrastructure such as Server, Desktops, Laptops, Printers, Networks and other IT equipment.
- Ensure all the equipment is protected against virus by installing the latest security software and monitoring it regularly (every day) for any breach and take appropriate action.
- Ensure backup of all server storage every week and store the same in safe and secured site.
- Routine check up of the server functionality.
- Coordinate with administration to ensure good functioning of UPS and to replace when necessary.
- Routine check the efficiency of the network and propose necessary upgrade/change.
- Maintain logbook for server and network problems.
- Help users in day to day IT problems such as logging into the network, printing to network printer, salvaging deleted files, monitor problems not affecting server configuration files etc.
- Assist users on the use of Ms-Word, Excel, Powerpoint, Outlook, Internet & Intranet and printer
- Advise users and induct new users to follow CHRI IT policies and guidelines.
- Keep a log of users complaints and support/solution provided.
- Provide technical support for the use of CHRI corporate software such as ACT, SureTDS, Tally etc. including installation, configuration, back up, restoration etc.
- Manage the email server(onsite & remote) to ensure smoothly functioning of email service
- Coordination with ISP (Net4India & Airtel) for any problems arose.
- Create new email account, set up and configure mail client for users.
- Ensure additions of joiners’ and removal of leavers’ accounts to the e-mail system based on requirements from Administration.
- Ensure hardware maintenance renewed and any new hardware is included in maintenance contract once warranty period is over.
- Ensure hardware are maintenance regularly and properly by service engineer.
- Ensure service report (if any) is written by service engineer for every problem solved.
- Keep a logbook of action.
- Periodically check workstations, scanning & cleaning of hard disks & registry, ensuring virus protection.
- Trouble shooting of all minor problems.
- Keep a log of problems and solutions.
- Keep contact with outside IT Company for necessary services.
- Search for the best sources of availability of various products and service required by the organization.
- Maintain purchase registers for hardware and software procurements.
- Maintain IT inventory and update inventory list.
- Update network documentation as per changes in the network.
- Coordinate with administration to ensure appropriate use of laptops, data cards, external hard drives, pen drives, audio conferencing unit, LCD Projector and voice recorder including maintaining a logbook to record borrowing and returning of this equipment.
- Maintain asset register for all licenses and schedule any appropriate renewals and additions.
- Administration and updating official CHRI web site www.humanrightsinitiative.org, www.nipsa.in & www.commonwealthpolicewatch.org and intranet site (http://mother.humanrightsinitiative.org)
- Designing web version of CHRI Quarterly Newsletter & NIPSA Monthly Newsletter and emailing to all CHRI contacts.
- Emailing CHRI Newsletter, NIPSA Newsletter & Media Releases to all CHRI contacts
- Job posting of CHRI Job Advertisement in various free & paid job posting websites
- Scanning documents & photographs for the publications, pamphlets, newsletter and websites
- CD / DVD Writing
- Dealing with the AMC providers of Computer Hardware, UPS, printer / photocopier, EPABX, Leased Line Connection and web space & domain providers
- Installation of audio conferencing unit as and when required by staff to make conference calls
- Looking after administrative issues like Power, Intercommunication system, AC etc.
Executive EDP
Deepalaya
02.1998 - 11.2003
- Support of onsite and remote server
- Operating and monitoring Linux servers
- Maintenance and trouble shooting of Windows clients, Printers and LAN
- Software installation and maintenance
- Maintenance of hardwares – AMC and follow up with Vendors
- Creation and administration of websites
- Develop strategies for email management and backup planning
- Manage user accounts and privileges both for internet and intranet setup
- Manage administration of backups and perform recovery actions as required
- Responsible for Networking / Administration / Maintenance and Up gradation of:
- 30 systems & 7 Printers installed at Deepalaya Corporate Office under LAN.
- 50 systems and 10 Printers installed at different project units in Delhi and Haryana under LAN and dial-up connectivity.
- Purchase of all required hardware / software.
- Administration of official Deepalaya web site . Responsible for all communications and fund raising through internet for Deepalaya. Also established School-Net as a list server to make network of youth in schools and colleges so that they can help each other not only academics but also to provide them an opportunity to express their opinions freely. Also created and maintain a unofficial website
- Managing Deepalaya SEED (Schlumberger Excellence in Educational Development) Connectivity Programme which aims at learning through internet and training of Deepalaya formal school children. Initiated and developed Deepalaya Intranet Server in close association with IT consultant.
- Responsible for conducting time to time training to users regarding the use of intranet, Email and related Software. Also responsible for conducting computer classes and monitoring examination of National Institute of Open School Students at Deepalaya Formal School, Kalkaji Extn.
- Providing technical support in terms of hardware and software to the users in the Deepalaya Corporate Office and 10 Project Offices in Delhi and Haryana.
Education
Microsoft Certified Systems Engineer - Windows Server 2003
Microsoft Certified Systems Administrator - Windows Server 2003
Microsoft Certified Technology Specialist - Windows Vista
Microsoft Certified Professional - undefined
Certificate Course In Computing - undefined
IGNOU
New Delhi01.1999
Course In DTP - undefined
Air Force Vocational College
New Delhi01.1998
Diploma In Computer Application - undefined
Air Force Vocational College
New Delhi01.1997
B.Sc. - Electronics
Pune University
Pune01.1995
Skills
Project Management
Training
Helpdesk Management
IT Security Profile Maintenance
Team Management
Server/System/Network/Website Administration
Languages
C, COBOL, Fortran, Q-Basic, HTM, PHP.
GAP Business Applications
PROMPT, SCMS, Centric PLM, Bamboo Rose Costing, GIS Booking, E2Open, VMI Portal, SMEE-Production Mgmt, SMEE-Change Mgmt, SMEE-Sample Mgmt, SMEE-Capacity Mgmt, SMEE-Commitment Mgmt, Liability Log, FAMS, GT Nexus, GLV, Oracle SaaS iExpense, OTRF, Vendor Profile, Microstrategy Agent Listing Report, Microstrategy Cost File Report, NOVA-GLV Report Sourcing Landscape Report
Others
Zoom, Smartsheet, Miro, Service Now, Active Directory, CIA, CitiDirect
Software-Based Expertise (Working)
- Microsoft: - MS Word, Excel, PowerPoint, Access, OneNote, Forms, Teams, One Drive, SharePoint, Power BI
- Open Office 3.2 Including Write, Spreadsheet, Presentation, Draw and Database
- HTML Editors: - Web page designing using Macromedia Dreamweaver, Netscape Composer, FrontPage 2000, PHP & CMS ( Joomla, WordPress etc.)
- Browsers:- Microsoft Edge, Chrome, Mozilla Firefox, Netscape Communicator, Opera, Star Browser.
- FTP Editors: - WSFTP, Cute FTP, AceFTP.
- DTP Based: - Working knowledge of PageMaker, Corel Draw, Adobe Photo Shop
- Data base: - MySQL, FoxPro (for Windows), FoxBASE+, dBase III+, Lotus 1,2,3, MS. Access 2000, 97
Working knowledge of Operating Systems
- Windows 11, 10, 7, Vista, 'XP', '98, '95', '3.11
- MS. Dos, Windows NT, Windows 2000, Windows 2003, and progressive knowledge of Red Hat Linux, Ubuntu, Fedora
Disclaimer
Place: New Delhi Date: 2026-02-03
Timeline
Manager Business Analyst
GAP Inc
06.2024 - Current
Manager IT
GAP Inc
04.2011 - 06.2024
Manager IT
Commonwealth Human Rights Initiative (CHRI)
12.2003 - 04.2011
Executive EDP
Deepalaya
02.1998 - 11.2003
Microsoft Certified Systems Administrator - Windows Server 2003
Microsoft Certified Technology Specialist - Windows Vista
Microsoft Certified Professional - undefined
Certificate Course In Computing - undefined
IGNOU
Course In DTP - undefined
Air Force Vocational College
Diploma In Computer Application - undefined
Air Force Vocational College
B.Sc. - Electronics
Pune University