Sweta Chandra
Jamshedpur
Summary
Dynamic operational head with a proven track record at Unimoni Financial Services Ltd, excelling in compliance management and customer satisfaction. Demonstrated leadership in crisis situations and implemented effective strategies that enhanced service quality. Skilled in problem-solving and fostering team collaboration to achieve business objectives.
Overview
6
6
years of professional experience
8055
8055
years of post-secondary education
Work History
Operational head
Unimoni financial services ltd
Jamshedpur
12.2022 - Current
- Managed daily operations and ensured compliance with financial regulations.
- Provided leadership support during times of change or crisis management situations.
- Reviewed customer feedback surveys in order to identify areas needing improvement in terms of customer satisfaction.
- Organized meetings with stakeholders including clients, partners or suppliers in order to discuss business needs.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Connected with clients and developed strategies to achieve sales and customer service goals.
Administrative Manager
Admin
Jamshedpur
09.2020 - 11.2022
Administrative Supervisor
Tata Cummins
Jamshedpur
10.2019 - 05.2020
Education
Mcom
Jamshedpur , IndiaMount View School
Jamshedpur , IndiaBcom
Jamshedpur , IndiaIntermediate
Jamshedpur , India Skills
- Compliance management
- Quality assurance
- Customer satisfaction
- Team leadership
- Effective communication
- Problem solving
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Operational head
Unimoni financial services ltd
12.2022 - Current
Administrative Manager
Admin
09.2020 - 11.2022
Administrative Supervisor
Tata Cummins
10.2019 - 05.2020
Mcom
Mount View School
Bcom
Intermediate