Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Sweta Kumari

Sweta Kumari

Transaction Risk Investigator
Greater Noida

Summary

A dedicated and results-oriented professional with extensive experience in transaction risk investigation and executive-level customer service. Skilled in KYC, AML, Auditing, analytical skills, attention to detail, financial risk analysis, process improvement, data analysis, team leadership, communication and quality control. A strong communicator able to work effectively with cross-functional teams and stakeholders at all levels.

Overview

2
2
years of professional experience

Work History

Transaction Risk Investigator

Amazon
10.2022 - 11.2023
  • Risk Investigator expertise in investigating suspicious product review abuse activities, fraud relations between buyers and sellers, and financial risks associated with the buyers and sellers.
  • I have researched and evaluated the facts surrounding seller transactions to take appropriate action on the investigated transactions based on established standard operating procedures and tools. Documents their actions by providing detailed annotations.
  • Investigating the review manipulation by customers contributing false, misleading, or inauthentic content.
  • Provided expert guidance to management on regulatory compliance matters, ensuring adherence to industry standards and legal requirements.
  • Collaborated with cross-functional teams to improve fraud detection strategies and minimize organizational risk exposure.

Executive Customer Service

IEnergizer
08.2021 - 06.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Enhanced payment processes for OLA pre-owned cars, including updating payment records and tracking customer payments. Managed vehicle reservations and cancellations efficiently. Coordinated customer communication via email regarding vehicle delivery and servicing. Generated payment links for customers as part of my responsibilities.
  • Conducted comprehensive customer satisfaction surveys to pinpoint areas for service enhancement

Education

B.E - Computer Science

Technocrats Institute Of Technology - Bhopal
Bhopal, India
04.2001 -

Skills

  • Transaction Monitoring
  • Analytical Skills
  • Anti-Money Laundering
  • Risk Management
  • MS Office
  • Communication
  • Teamwork and Collaboration
  • Fraud Detection
  • Sales and Marketing

Hobbies

  • Cooking
  • Reading
  • Travelling
  • Internet Surfing

Timeline

Transaction Risk Investigator

Amazon
10.2022 - 11.2023

Executive Customer Service

IEnergizer
08.2021 - 06.2022

B.E - Computer Science

Technocrats Institute Of Technology - Bhopal
04.2001 -

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Sweta KumariTransaction Risk Investigator