SWETA KUMARI
GREATER NOIDA
Summary
Accomplished Deputy Manager II at ICICI Bank,adept in transaction banking with a proven track record in streamlining operations and enhancing customer satisfaction.Expert in processing financial transactions-NEFT,RTGS and FUND Transfers,coupled with exceptional skills in fostering customer relationships and teamwork. Achieved significant improvements in Transaction turn around time.
Overview
4
4
years of professional experience
Work History
Deputy Manager II Transaction Banking
ICICI BANK
Greater Noida
09.2020 - Current
- Provided customer service to clients and answered questions related to banking services.
- Verified signatures on documents such as cheques or bank drafts for deposit into customers' accounts.
- Researched complex financial issues pertaining to customers' accounts and responded with appropriate solutions.
- Processed wire transfers according to internal policies and procedures
- Processing Financial transactions-RTGS,NEFT and FUND Transfer
- Identified any discrepancies between customer application forms, supporting documents and regulatory requirements.
- Processing customer service requests-Signature Addition/Deletion/Modifications,CIB etc
- Facilitated smooth onboarding process for new customers by ensuring all necessary documents are submitted correctly.
- Trade Finance
- Performing Outward remittance related transactions.
Education
Post Graduate Diploma in Banking(PGDBM) -
ICICI MANIPAL UNIVERSITY
Banglore08-2020
M.Com. - Financial Accounting
NALANDA OPEN UNIVERSITY
PATNA08-2019
Bachelor of Commerce -
PATNA WOMEN'S COLLEGE
PATNA,INDIA02-2016
INTERMEDIATE -
ST JOSEPH SR SECONDARY SCHOOL
MUZAFFARPUR,INDIA05-2013
MATRICULATION -
DAV PUBLIC SCHOOL
MUZAFFARPUR,INDIA06-2011
Skills
- Import
- KYC
- General Banking operations
- Financial Management
- Compliance understanding
- Workload Management
Timeline
Deputy Manager II Transaction Banking
ICICI BANK
09.2020 - Current
Post Graduate Diploma in Banking(PGDBM) -
ICICI MANIPAL UNIVERSITY
M.Com. - Financial Accounting
NALANDA OPEN UNIVERSITY
Bachelor of Commerce -
PATNA WOMEN'S COLLEGE
INTERMEDIATE -
ST JOSEPH SR SECONDARY SCHOOL
MATRICULATION -
DAV PUBLIC SCHOOL
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