SWETA SHARMA
Noida
Summary
Detail-oriented Transaction Monitoring Analyst experienced in Financial Crime Prevention and real-time transaction surveillance. Expertise in identifying suspicious activity, conducting enhanced due diligence, and ensuring BSA/AML and OFAC compliance. Proficient with Unit21, Persona/Onfido, Zendesk, and leading AML screening tools.
Overview
8
8
years of professional experience
Work History
Transaction Monitoring Analyst | BSA/AML Specialist
OnePay - iEnergizer
06.2024 - Current
- Investigated AML alerts across ACH, wire transfers, mobile deposits, and checks to ensure compliance and mitigate risk
- Monitored high-volume transactions using Unit21 fraud monitoring platform to identify potential fraudulent activity
- Maintain OFAC and BSA/AML compliance and SLA adherence
- Perform enhanced due diligence (EDD) on high-risk customers
- Conduct 314(a) and 314(b) analysis and escalation
- Utilize Persona/Onfido for KYC verification
- Managed customer support cases using Zendesk and resolved inquiries efficiently.
Customer Service Executive (US Telecom Process)
Tech Mahindra
11.2023 - 03.2024
- Delivered customer support for US telecom clients, ensuring timely resolution of service requests.
- Provided first-call resolution for common technical queries, escalating complex cases to specialized teams.
- Utilized HUB, Core, Core3.0, Bold Chat, Matrix, and Zscaler to troubleshoot and resolve connectivity and access issues, enhancing customer satisfaction.
- Collaborated with escalation desk to ensure compliance with SLA timelines and service quality standards, improving service reliability.
- Maintained accurate customer records and documented resolutions in CRM systems, facilitating efficient follow-up and support.
Process Adviser (Mortgage Operations – NAB)
Genpact
03.2021 - 12.2021
- Worked in the Discharge vertical handling secured business processes for NAB (National Australian Bank).
- Assisted customers with loan applications, including refinancing and top-up loans, providing tailored offers based on their payment history and financial capacity.
- Verified mortgage property details and conducted customer identity checks to ensure authenticity.
- Performed document verification and processed refinance requests.
- Managed service requests and forwarded cases to relevant teams.
- Closed end-to-end cycles within SLA timelines, ensuring timely processing and compliance.
Relationship Executive (E‑commerce)
Teleperformance
08.2020 - 03.2021
- Managed client relationships to enhance satisfaction and support seamless e-commerce operations.
- Developed promotions and onboarding strategies that increased customer engagement and profitability.
- Oversaw CPC bids and advertising budgets to maximize ROI and achieve campaign goals.
- Conducted keyword research to identify valuable opportunities for product visibility.
- Created SEO‑friendly content to drive organic traffic and improve search rankings.
- Designed and optimized landing pages using A/B testing for improved user experience and conversions.
- Proposed trending product ideas and contributed to effective marketing strategies.
- Monitored KPIs, identified trends, and made data‑driven recommendations for continuous improvement.
- Provided real‑time customer support via chat and calls, resolving queries efficiently.
Relationship Executive (E‑commerce)
Vertex Customer Management
05.2018 - 06.2020
- Managed client accounts and supported execution of digital marketing initiatives to enhance client engagement.
- Collaborated with sales and marketing teams to generate and nurture leads through digital channels.
- Developed promotional offers and onboarding strategies to enhance customer engagement.
- Monitored accounts and recommended pricing strategies to optimize profitability based on market trends.
- Provided insights on trending products and contributed to strategic marketing decisions.
- Built high‑quality backlinks to improve domain authority and search engine rankings.
- Coordinated multiple responsibilities to ensure operational efficiency and maintain high levels of customer satisfaction.
Education
Bachelor of Technology - Electronics & Communication Engineering
Kautilya Institute of Technology & Engineering
Jaipur01-2017
Senior Secondary School Examination -
B.M College
Munger,Bihar01-2013
Secondary School Examination -
Notre Dame Academy
Jamalpur, Bihar01-2009
Skills
- Financial crime detection
- Compliance investigations
- Transaction analysis
- Risk frameworks
- Data analysis
- KPI tracking
- Process improvement
- Service delivery
- Escalation handling
- Vendor coordination
- Multitasking
- Pressure prioritization
- Time management
- Customer relationship management
- Team leadership
- Strong communication
Disclaimer
I do hereby declare the authenticity of all the information in my resume.
Timeline
Transaction Monitoring Analyst | BSA/AML Specialist
OnePay - iEnergizer
06.2024 - Current
Customer Service Executive (US Telecom Process)
Tech Mahindra
11.2023 - 03.2024
Process Adviser (Mortgage Operations – NAB)
Genpact
03.2021 - 12.2021
Relationship Executive (E‑commerce)
Teleperformance
08.2020 - 03.2021
Relationship Executive (E‑commerce)
Vertex Customer Management
05.2018 - 06.2020
Bachelor of Technology - Electronics & Communication Engineering
Kautilya Institute of Technology & Engineering
Senior Secondary School Examination -
B.M College
Secondary School Examination -
Notre Dame Academy