Learning New Skill
Sweta Shaw
Customer Care Executive
Kolkata
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Customer Service Executive
AMinfotrix & Kutchina Home Makers PVT LTD
Kolkata
06.2018 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Associate of Arts - Higher Secondary
02.2015 - 03.2016
Skills
Satisfaction monitoring
Interests
Curious & Professional Attitude
Timeline
Customer Service Executive - AMinfotrix & Kutchina Home Makers PVT LTD
06.2018 - Current
Subhasgram Nabatara Vidyalaya - Associate of Arts, Higher Secondary
02.2015 - 03.2016