Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Sweta Tripathi

Sweta Tripathi

Bengaluru

Summary

Senior operations executive boosts operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving. Knowledgeable about promoting stakeholder engagement and building consensus to drive change.

Overview

9
9
years of professional experience

Work History

Senior Operation Executive

HOMELANE
Bangalore
05.2022 - Current
  • Used Tool- ERP, Metabase, MS Excel, process improvement
  • Handling order booking until project handover for the south zone (Bangalore) and handling daily 20 to 30 calls daily with vendors for the site readiness, qc checks and dispatches.
  • Managing the warehouse's inventory and making sure the materials get at the customer site safely.
  • Handling collection and revenue as per the target value and trying to over achieved the target on monthly basis.
  • Responsible for increase on time delivery and proactive follow up with customers as well as with the stakeholders for the site readiness.
  • Freight negotiation in lowest rate calculations with the logistic vendors.
  • Managing customer escalation and creating internal tickets; after speaking with the relevant team, attempt to resolve the issue to avoid social media escalation.
  • Preparing daily summary report and month end report, vendor KPIs report
  • Facilitate Task, problem solving, Negotiation
  • Sourcing for business with supplier for appliances.

Senior Operation Executive

FLIPKART INTERNET PRIVATE LTD
Bangalore
01.2019 - 05.2022
  • Handled end to end city expansion, launched multiple delivery hub in North, East and West zone
  • Handling more than 10k average volume of shipment per day
  • Working on cost reduction processes
  • Inventory Control and Client Management and Retention
  • Analytical and problem solving
  • Designed Model to determine the number of field Executive required at each hub for reverse pickup lead rolling out of project
  • Part of F-Quick process design user friendly delivery application
  • Taking care of operational and customer centric including delivery conversion
  • Introduce referral model for part time hiring
  • Handling payment structure of ground team with finance department
  • Analysing logistics data to identify areas for improvement
  • Project planning & Development, Team building and leadership
  • Vendor management

Operation Executive

TELEPERFORMANCE
Bangalore
10.2017 - 01.2019
  • Was handling calls, email, chats of the sellers
  • Was handled Listings, pricing, category change, promotion, Orders, etc
  • Was awarded for best Employee of the year in Flipkart process
  • Was awarded for best in Quality for "Care Touch"
  • I was promoted for 2 GUD Flipkart start up in same organization
  • I only started 2 GUD Flipkart seller support in Teleperformance Organization
  • Was handled 10 executives in my 2GUD team
  • Was handling the escalation for 2 GUD process
  • I was promoted for Key Account Manager in same organization
  • Worked for the seller onboarding (Listings, pricing, category change, promotion, Orders etc….)
  • Serve as the lead point of contact for all customer account management matters
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Assist with challenging client requests or issue escalations as needed

Junior Engineer

IENERGIZER
Noida
02.2015 - 12.2016
  • Worked in SAMSUNG Process (Laptop, Mobile phones)
  • Was handling calls, emails and chats related to technical glitch in smart phones
  • Consulted with other disciplines and clients to resolve issues effectively

Education

Skills

  • Collection and revenue
  • Logistics Management
  • Payment Processing
  • Inventory management
  • Process improvements
  • Cost analysis and savings

Accomplishments

  • Awarded three times for exceeding the target in the HOMELANE
  • Awarded as Best employee of the year in FLIPKART.
  • Started the 2GUD seller support in TELEPERFORMANCE

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Senior Operation Executive

HOMELANE
05.2022 - Current

Senior Operation Executive

FLIPKART INTERNET PRIVATE LTD
01.2019 - 05.2022

Operation Executive

TELEPERFORMANCE
10.2017 - 01.2019

Junior Engineer

IENERGIZER
02.2015 - 12.2016

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Sweta Tripathi