Mohammed Saleem Maniyar
Senior Operations Executive
Bangalore,Karnataka
Summary
To contribute to give a good service at the industry by using excellent organizational skills to improve company operations in a best possible way.To work with an organization which gives me an opportunity and gain knowledge in respective field.
Highly skilled Senior Operations Executive with a proven record in managing business operations and leading cross-functional teams. Demonstrated strengths in strategic planning, process improvement, and project management. Successfully improved operational efficiency and reduced costs while maintaining high standards of service delivery. Strong leadership abilities, coupled with a hands-on approach to problem-solving and decision-making.
Overview
3
3
years of professional experience
Work History
Senior Operation Executive
TripFactory (ORN Vacations PVT.LTD )
Bangalore
01.2024 - Current
- Developed and implemented strategies to ensure operational efficiency and effectiveness.
- Conducted regular audits of operations processes to identify inefficiencies and recommend solutions.
- Supervised a team of operation executives in carrying out their duties effectively.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored progress by establishing plans, budgets and measuring results.
Operations Executive
Kredit Bee (Finnovation Tech Solutions Pvt. Ltd.)
Bangalore
10.2023 - 01.2024
- Analyzed business processes to identify areas for improvement and develop solutions to address them.
- Coordinated with cross-functional teams to ensure smooth operations.
- Managed the procurement of materials needed for daily operations.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Maintained accurate records of operational data and documents for audit purposes.
Customer Service Officer
Akasa Air BLR (SNV Avation PVT.LTD)
Bangalore
02.2023 - 10.2023
- Checking in Passengers using Softwear
- Boarding Passengers
- Booking tickets
- Handeling and Facing passengers with ditterent situations
- Provided customer service in a courteous and professional manner.
- Resolved customer issues in an efficient and timely manner.
- Handled escalated customer complaints and disputes in a professional manner.
Customer Service Executice (Team Leader)
Manque Global Airport Services
Bangalore
06.2022 - 03.2023
- Acting BIAL Staff
- Meet and Assisting VIP and External care Passengers
- Guiding Passeneger and helping Passengers to finish their check in and immegration
- Managing and handeling Team according to operational requeriments
- Established clear roles, responsibilities, expectations, timelines, resources., for team projects.
- Scheduled shifts according to workload requirements.
- Monitored employee productivity to provide constructive feedback and coaching.
Education
Commerce
Vidya Pre-University College
Mangalore04-2022
10th (SSLC) - ICSE
Bangalore International Public School
BangaloreSkills
- Operational excellence
- Meeting assistance
- Operational leadership
- Staff management
- Executive-level support
- Scheduling
- Mail handling
- Revenue generation
- Operations management
- Travel coordination
- Performance improvement
- Expense reporting
- Report preparation
- Growth planning
Hobbies and Interests
- Travelling
- Cooking
- Playing football
- Listening Music
- Trekking
Languages
- English
- Hindi
- Kannada
- Urdu
- Telugu
Languages
English
First Language
Hindi
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Urdu
Proficient (C2)
C2
Timeline
Senior Operation Executive
TripFactory (ORN Vacations PVT.LTD )
01.2024 - Current
Operations Executive
Kredit Bee (Finnovation Tech Solutions Pvt. Ltd.)
10.2023 - 01.2024
Customer Service Officer
Akasa Air BLR (SNV Avation PVT.LTD)
02.2023 - 10.2023
Customer Service Executice (Team Leader)
Manque Global Airport Services
06.2022 - 03.2023
Commerce
Vidya Pre-University College
10th (SSLC) - ICSE
Bangalore International Public School
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