Joel Joshua. D
Customer Experience Executive
Chennai
Summary
- To associate with an Organization to ensure effective performance and facilitate speedy resolution to potential problems. A strong drive to succeed and an exceptional aptitude for developing solutions and to be a part of a team that excels in the growth of the Organization.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Experience Executive
HDFC Bank
Chennai
10.2023 - Current
- As a Assistant manager I have Consistently achieved and surpassed challenging sales targets, demonstrating strong aptitude in driving revenue growth for diverse banking products/services.
- Consistently met and exceeded all assigned sales targets, contributing significantly to branch/team revenue goals.
- Managed end-to-end customer interactions, resolving complex inquiries and ensuring a seamless banking experience. Proactively identified customer needs.
- Exceeded challenging sales targets as an Assistant Manager, driving significant revenue growth for HDFC Bank.
- Enhanced customer satisfaction and loyalty through proactive engagement and effective resolution of complex customer inquiries.
Call Executive
HDB Financial Services
11.2021 - Current
- To contact clients and collect outstanding payments.
- You will struck a balance between maintaining trustful relationships, and ensuring timely payments.
- You should have excellent communication and negotiation skills.
Education
Advance Excel Program - Banking And Finance
Trinity
Chennai, India 04.2001 -
(B.Com) - Corporate Secretaryship
Dhanraj Baid Jain College
Chennai, Tamilnadu 01.2018 - 01.2021
Higher Secondary School -
Chintadripet Higher Secondary School
Chennai, Tamilnadu 01.2016 - 01.2018
Skills
- Ms Office
- Excel
- PowerPoint
- Flexcube Tool
Timeline
Customer Experience Executive
HDFC Bank
10.2023 - Current
Call Executive
HDB Financial Services
11.2021 - Current
(B.Com) - Corporate Secretaryship
Dhanraj Baid Jain College
01.2018 - 01.2021
Higher Secondary School -
Chintadripet Higher Secondary School
01.2016 - 01.2018
Advance Excel Program - Banking And Finance
Trinity
04.2001 -
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