Syed Ehsanur Rub

Program Manager / Scrum of Scrums

Verizon

07.2022 - Current

Architected and directed an enterprise-wide Agile transformation, achieving a 96% adoption of a new, unified operating model and Jira migration across an 80+ squad portfolio, earning a company award for successful implementation.
Orchestrate a large-scale Agile framework, providing direct leadership and mentorship to a team of 22 Scrum Masters supporting over 80 delivery squads across the DLT, VZI, Product, and Platform teams.
Established a 'train-the-trainer' model by coaching Scrum of Scrum Masters from other domains on how to successfully run their own program-level ceremonies, effectively scaling best practices across the organization.
Provides expert coaching and mentorship to Scrum Masters on improving the effectiveness and outcomes of all Scrum ceremonies (Sprint Planning, Daily Stand-up, Reviews, Retrospectives).
Provides hands-on training and coaching to Scrum Masters, TPOs, and PMs to ensure adherence to new Agile processes and best practices.
Fostered squad autonomy and self-sufficiency by refining team roles and processes, significantly reducing dependency on Product Managers for operational decisions.
Leads multi-day PI Planning events across the Customer, Employee, and Enterprise domains, guiding teams to align on objectives, manage dependencies, and deliver on quarterly goals.
Manages and resolves cross-functional impediments at the program level, ensuring a smooth workflow between 80+ squads and preventing downstream delays.
Owns and operates the program-level Risk and Dependency Trackers for PI Planning, proactively identifying and mitigating cross-functional impediments to ensure smooth execution between 80+ squads.
Improved the average velocity of delivery teams by 30% through the consistent application of the new Agile Adoption model, targeted coaching, and continuous improvement cycles.
Reduced critical defects and recurring incidents in operations by 40% by re-engineering support workflows, defining new L0-L3 process flows, and providing pilot support for cutovers.
Fostered a collaborative, high-performance environment across globally distributed teams, including VZ India, onshore, and vendor partners, to ensure seamless delivery and alignment on program goals.
Ensured complete leadership visibility into program health by creating and presenting detailed reports on Sprint-level and PI-level outcomes for all squads.
Delivered targeted training to all Scrum Masters, TPOs, and Product Managers on the effective use of Clarity, Jira, and Jira's Advanced Roadmap features to improve planning and tracking.
Manages relationships with key stakeholders and vendors, leading change request management to ensure program scope and deliverables remain aligned with business needs.
Pioneering the use of AI-enabled Agile analytics to forecast sprint outcomes and identify potential impediments, with the goal of further boosting team productivity and delivery predictability.
Serves as a key member of the governance committee, overseeing all Jira customization and process change requests to maintain strategic alignment and system integrity.
Led major governance initiatives, including large-scale Epic, AYS, and ALM cleanup activities and the migration of Jira AM projects to a new, standardized instance.
Developed and configured the central Scrum of Scrums Dashboards and SDE Dashboards to track program-level Metrics/ progress and dependencies.