Syed Faizan Umar
New Delhi
Summary
Dynamic sales professional with extensive experience in enhancing customer satisfaction and fostering long-term relationships. Skilled in market analysis and team leadership, contributing to successful promotional campaigns and driving measurable business growth.
Overview
21
21
years of professional experience
Work History
Head of Sales
Gia Travels Online
05.2021 - Current
- Directed sales strategy to capture greater market share in travel sector.
- Directed a team of regional sales managers, providing guidance on successful sales tactics.
- Negotiated contracts with vendors and customers, maximizing profitability.
- Established partnerships with key stakeholders, enhancing business development efforts.
- Analyzed competitive data and identified opportunities for growth in the market.
- Managed cross-functional teams to enhance customer experience and satisfaction.
- Cultivated relationships with suppliers and key clients, fostering sustainable business growth.
- Conducted customer surveys and analyzed results to identify areas of improvement.
Area Manager - Sales & Supplier Relations
B2B Travel Agency I Pvt Ltd
01.2016 - 04.2021
- Developed sales strategies to increase market share and improve customer satisfaction.
- Collaborated with sales teams to optimize client engagement strategies.
- Managed vendor relationships to improve service delivery quality and reliability.
- Facilitated team meetings to discuss performance and strategies.
- Addressed customer inquiries and resolved issues effectively.
- Resolved conflicts between employees or customers in a professional manner.
Manager Sales
Riya Travels
11.2005 - 11.2016
- Managed daily operations of sales department, supervising staff to meet sales targets.
- Led sales team in executing travel package promotions, resulting in increased customer engagement.
- Built relationships with key clients to enhance loyalty and secure repeat business in travel bookings.
- Conducted performance reviews to align staff with sales objectives and standards.
- Addressed customer complaints promptly, enhancing satisfaction with sales and service.
Skills
- Sales strategy
- Business development
- Market analysis
- Contract negotiation
- Vendor management
- Customer engagement
- Team leadership
- Relationship building
Personal Information
Total Experience: 22 Years
Timeline
Head of Sales
Gia Travels Online
05.2021 - Current
Area Manager - Sales & Supplier Relations
B2B Travel Agency I Pvt Ltd
01.2016 - 04.2021
Manager Sales
Riya Travels
11.2005 - 11.2016