Summary
Overview
Work History
Education
Skills
Websites
Languages
Personality Traits
Personal Information
Certification
Languages
Disclaimer
References
Work Availability
Accomplishments
Timeline
Interests
Quote
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Syed Farhan Illahi

Syed Farhan Illahi

Hyderabad

Summary

Results-oriented individual with a strong commitment to skill development and organizational success. Experienced in taking on responsibilities that utilize expertise while fostering growth opportunities. Highly adaptable and capable of quickly mastering new concepts and environments. Passionate about ongoing learning and effective change management.

Overview

10
10
years of professional experience
2
2
Certification

Work History

Team Lead - User Experience (CX) Product Support

Cognizant Technology solutions
Hyderabad
06.2022 - Current
  • Led team of feedback associates, ensuring optimal service delivery and performance accountability.
  • Monitored team attendance, schedule adherence, and compliance parameters to maintain efficiency.
  • Provided necessary resources and training materials for effective workflow execution.
  • Reviewed and analyzed associate performance, implementing enhancement steps as needed.
  • Collaborated with stakeholders to advocate for workflow improvement opportunities.
  • Assessed feasibility of proposed resolutions, approving workarounds based on resource availability.
  • Utilized strong analytical skills to optimize operational efficiency and build accurate WBR and MBR reports.

Sr. Product Feedback Analyst

Cognizant Technology solutions
Hyderabad
09.2021 - 06.2022
  • Reviewed user feedback from multiple channels and escalated issues to engineering team.
  • Analyzed feedback spike alerts to identify actionable trends.
  • Investigated issues related to beta and global launches for resolution.
  • Conducted deep dives on feedback to deliver insights to product engineering team.
  • Recommended enhancements for issue classification clusters to improve efficiency.
  • Validated escalations flagged by community forums for accuracy and relevance.
  • Compiled and shared monthly reports on top user issues with stakeholders across various features.
  • Filed bugs with engineering team, including detailed supporting analysis.

Product Specialist

Cognizant Technology Solutions
Hyderabad
08.2017 - 09.2021
  • Collaborated with product owners and Taxonomy Specialist to develop taxonomies for new products.
  • Trained triagers and mentors on product features, taxonomies, and tagging guidelines.
  • Clarified queries with product owners regarding launches, taxonomies, and tagging protocols.
  • Identified emerging issues and escalated them to support managers by filing bugs.
  • Monitored issue trends and facilitated creation of new clusters for classification.
  • Maintained updated Taxonomy, ensuring compliance with current policies.
  • Supported products included Search Web, Google Plus, Google Photo, Google News, Family Link, GalleryGo, GoogleScan, Blogger, and Datally.

Quality Analyst

Cognizant Technology Solutions
Hyderabad
07.2015 - 08.2017
  • Established and managed campaigns using DBM, DCM, and Ad Ops tools.
  • Monitored and reported on ad serving performance for continuous optimization.
  • Tested all ad creatives for compliance with site specifications and functionality.
  • Conducted daily trafficking and reporting of various ad campaigns.
  • Audited campaigns to ensure alignment with client requirements.
  • Generated individual campaign performance reports and communicated results to clients.
  • Maintained constant client interaction to propose improvements and manage accounts.

Ad Trafficker

V3 Staffing solutions
Hyderabad
06.2014 - 05.2015
  • Managed daily trafficking of campaigns for Google India Pvt. Ltd.
  • Coordinated with clients to set up and activate campaigns, resolving issues with technical team support.
  • Systematically reviewed assets and media plans prior to implementation in ad servers.
  • Trafficked image files, videos, and third-party ad tags including Atlas and Sizmek.
  • Created ad placements to enhance campaign performance.

Education

B.Tech - Mechanical Engineering

Shaaz College of Engineering And Technology
Hyderabad
04-2011

Intermediate -

Sri Srinivasa Jr.College
Hyderabad
03-2007

S.S.C -

Turning Point High School
Hyderabad
03-2005

Skills

  • Team leadership
  • Performance analysis
  • Feedback management
  • Analytical thinking
  • User experience evaluation
  • Data reporting
  • Training development
  • Ad Campaign management

Languages

  • English
  • Hindi
  • Urdu

Personality Traits

  • Good listener
  • Good communication skills
  • Managerial skills
  • Analytical skills
  • Strongly adaptive to the environment

Personal Information

  • Passport number: W7885270
  • Passport Date of Issue: 11/11/2022
  • Place of issue: Hyderabad
  • Passport Expiry Date: 10/11/2032
  • Father's name: Syed Parvez illahi
  • Mother's name: Sara Begum
  • Date of Birth: 04/02/1989
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Certification

  • Step by Step DV360 (Programmatic Ads) https://www.udemy.com/certificate/UC-2d1f6596-a870-478f-948c-a536c3228641
  • Google Ads Mastery course, https://www.udemy.com/certificate/UC-39f1c0c3-6273-4e6a-8f73-302c5a40cdbb

Languages

Hindi
First Language
English
Proficient (C2)
C2

Disclaimer

  • The above-mentioned details are true to the best of my knowledge and consideration. If provided an opportunity to serve in your esteemed organization, I would do my best.

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

Farhan has been consistant throughout the year, consistently exceeding expectations and delivering high-quality work. He is a true team player, always willing to lend a helping hand and support his colleagues. Farhan's commitment to excellence was evident in his meticulous approach to the elections feedback monitoring, where he played a crucial role in ensuring accuracy and efficiency. He readily embraced new challenges, demonstrating a proactive attitude and a desire to contribute to the team's success in any way possible. Furthermore, Farhan's ability to quickly grasp new concepts and apply them effectively makes him a valuable asset. His consistent performance and positive attitude have made a significant impact on the team

Timeline

Team Lead - User Experience (CX) Product Support

Cognizant Technology solutions
06.2022 - Current

Sr. Product Feedback Analyst

Cognizant Technology solutions
09.2021 - 06.2022

Product Specialist

Cognizant Technology Solutions
08.2017 - 09.2021

Quality Analyst

Cognizant Technology Solutions
07.2015 - 08.2017

Ad Trafficker

V3 Staffing solutions
06.2014 - 05.2015

B.Tech - Mechanical Engineering

Shaaz College of Engineering And Technology

Intermediate -

Sri Srinivasa Jr.College

S.S.C -

Turning Point High School

Interests

Life events

Meditation

Quote

The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Syed Farhan Illahi