SYED IBRAHIM A
Operation Manager
Panruti
Summary
Highly creative, skilled, and accomplished professional seeking a challenging position to take on responsibilities. Aspiring to advance career in a fast-paced and learning-oriented environment, developing technical and interpersonal skills. Looking to associate with a reputed organization to effectively contribute expertise, experience, and skills towards achieving organizational goals and driving company progress.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
OPERATION MANAGER
Amazon
04.2024 - Current
- Has experienced in lead and manage a team of 25 high performing individuals, responsible for end-to-end pricing operations management of Retail/E-Commerce in various Amazon EU marketplaces
- Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources
- Driving appropriate data-oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals
- Resolve the technical issues faced by Vendors/Suppliers by liaising with Cross-Functional and Multi-Geographic teams
- Drive revenue for Marketplace through initiate the Key Projects to achieving the Business metrics
- Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc
- Track record of employee development (emphasis on selection and retention)
- Review the WBR/MBR/QBR/Data Presentation decks for data correctness before they are disseminated to Vendor Managers
- Demonstrated leadership with a bias towards action and ownership
- Ensuring high quality standards for interviewing and hiring employees at all levels of the organization
- Executing specific people programs on coaching and development and team engagement
- Has experience in scraping the webpage data for any URLs using Scripts such as Xpath
- Has experience in writing a SQL query in ETL Platform in order to fulfill a business requirement and have worked in Data visualization tools like Tableau, PowerBI and data analytics software
PROCESS LEAD
Amazon
04.2022 - 03.2024
- Has experienced in lead and manage a team of 13 high performing individuals, responsible for end to end pricing operations management of Retail/E-Commerce in various Amazon international marketplaces
- Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources
- Resolve the technical issues faced by Vendors/Suppliers by liaising with Cross-Functional and Multi-Geographic teams
- Track record of employee development (emphasis on selection and retention)
- Ensuring high quality standards for interviewing and hiring employees at all levels of the organization
- Executing specific people programs on coaching and development and team engagement
- Has experience in scraping the webpage data for any URLs using Scripts such as Xpath
- Streamlined processes by identifying inefficiencies and implementing improvements for increased productivity.
PROCESS SPECIALIST
Amazon
07.2020 - 03.2022
- Has experienced in lead a team of 12 individuals, responsible for end to end pricing operations management of retail categories in various Amazon international marketplaces
- Interacts with multiple stakeholders to communicate on operations and also represent data/ metrics information
- Participate in onboarding if it is part of similar new processed onboarding i.e New GL/ process/ module with complete documentations i.e SOP etc
- Has experience in managing critical operational processes, with SLA responsibility
- Skilled in collaborative management, succeeding through clear formal and informal communication with members of the remote and local management teams
- Ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes
- Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity and cost savings.
SENIOR PROCESS ASSOCIATE
Amazon
04.2018 - 06.2020
- Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources
- Possesses analytical, mediation and problem resolution skills
- Has experience in Driving appropriate data-oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals
- Demonstrated leadership with a bias towards action, deep dive and ownership
- Exposure to working with technology teams and solving operational issues using technology
- Utilize the Strong database skills to work with large, Complex data sets to extract insights
RETAIL PROCESS ASSOCIATE
Amazon
05.2016 - 03.2018
- Have meets and exceeds the Set productivity and accuracy targets for the Pricing drivers team
- Trend and track results and provide summations on risk and opportunities for improvements of Operations management and quality program review
- Provide analysis and working in ad-hoc operational projects to facilitate process improvements and audits of recommending Price results consistently and understand Operational goals, vision, charter and process steps
- Works with management to set daily priorities to ensure prompt and efficient service
- Works as a part of the analytics team to deliver the data within the SLA
Education
B.E - E/E
University College Of Engineering, BIT Campus
01.2010 - 01.2014
Skills
MS-office
Accomplishments
- Pinnacle Award, Exemplary performance by delivering results and problem solving capabilities in Oct'24.
- Rookie Manager Award, Deep dive and ownership activities in Q2'23 period.
- Above & Beyond, Deep dive and ownership activities in Q4'20 period.
- TOP 8 JUST DO IT IDEATORS, One of my ideas evaluated by organization leaders in Q1'19.
- Star of the Month Award, Exemplary performance in Q4'18 period.
Personal Information
- Pan Number: DTBPS7015G
- Father's Name: ABDUL HAKKIM.S
- Date of Birth: 05/25/93
- Gender: Male
- Nationality: INDIAN
- Marital Status: Single
Disclaimer
I hereby declare that the above furnished details are true to the best of my knowledge and I assure you that if placed at your esteemed company, I would do my job with almost sincerity and to the best satisfaction of my superior.
Timeline
OPERATION MANAGER
Amazon
04.2024 - Current
PROCESS LEAD
Amazon
04.2022 - 03.2024
PROCESS SPECIALIST
Amazon
07.2020 - 03.2022
SENIOR PROCESS ASSOCIATE
Amazon
04.2018 - 06.2020
RETAIL PROCESS ASSOCIATE
Amazon
05.2016 - 03.2018
B.E - E/E
University College Of Engineering, BIT Campus
01.2010 - 01.2014
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