Syed Luthfulla
Bengaluru
Summary
Dynamic and results-driven U.S. Staffing recruitment leader with over 10 years of experience delivering high-impact hiring solutions across diverse industries, including pharmaceuticals, medical devices, clinical research organizations, biopharmaceuticals, semiconductors, and innovation. Demonstrated success in managing large-scale recruiting teams, overseeing end-to-end talent acquisition processes, and serving as a trusted advisor to clients. Skilled in stakeholder engagement, GPM target planning, client relationship management, recruitment operations, and team development. Expert in talent mapping, and consistently driving recruitment excellence in fast-paced, SLA-driven environments.
Extensive experience supporting a wide range of MSP programs, including Magnit, Adecco, AgileOne, Allegis, Atrium, Bartech, Guidant Global, Kelly Services, Randstad, and Workspend. Proficient in utilizing leading VMS tools such as Fieldglass, AgileOne, Beeline, Wand, DCR Workforce, Vindly, and Pixid to streamline recruitment operations and ensure compliance with client-specific processes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Delivery Manager - US Recruitment & Client Services
LanceSoft, Inc.
Bengaluru
07.2021 - Current
- Lead strategic staffing delivery for multiple MSP clients in the life sciences and semiconductor industries across the U.S.
- Managed full-cycle recruiting, including sourcing, interviewing, offering jobs and negotiating contracts.
- Engage directly with client-side Account Managers, Program Managers, and Hiring Managers to gather detailed requisitions, and manage expectations.
- Provide real-time market intelligence and competitor insights to support hiring decisions.
- Lead weekly client review calls, resolve delivery gaps, and suggest process improvements.
- Mentor and manage three team leads and more than thirty recruiters, and conduct bi-weekly training on sourcing tools, VMS compliance, and delivery excellence.
- Own performance scorecards, track SLA metrics, including time-to-submit, submittal-to-interview, offer-to-join ratios, and quality of hire.
- Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices.
- Managed staffing operations to ensure optimal workforce allocation.
- Identified areas of improvement in the current recruitment process through analyzing trends in candidate sourcing methods.
- Monitored new hire onboarding process including orientation activities and paperwork completion.
- Maintained records of all recruiting activities including job postings, resumes received, interviews conducted, reference checks completed.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Suggested promotions and wage increases according to employee performance.
Associate Manager - US Staffing Operations
LanceSoft, Inc.
Bengaluru
02.2019 - 06.2021
- Managed end-to-end recruitment delivery for large pharmaceutical and biopharma accounts.
- Collaborated with U.S.-based account managers to fulfill high-volume and niche positions.
- Delivered on quarterly GPM targets by optimizing recruiter allocations, and ramping efforts during peak cycles.
- Provided training and guidance to junior recruiters on best practices in staffing.
- Identified and filled temporary, contract, and permanent staffing needs for clients.
- Managed recruitment process from initial contact through onboarding of new hires.
- Negotiated salaries, benefits packages, and employment contracts.
- Developed and maintained relationships with hiring managers to understand staffing needs.
Senior Service Delivery Associate - Client Engagement
eTeam, Inc.
Bengaluru
05.2018 - 01.2019
- Supported strategic hiring across Engineering, Clinical, and Business categories for MSP clients.
- Served as the primary SPOC for Account Directors and Program Professionals, ensuring submittal quality and process adherence.
- Provided hands-on support in training recruiters, improving sourcing strategies, and closing urgent roles.
- Managed communication between clients and service teams to resolve issues efficiently.
- Coordinated service delivery processes to ensure timely support for client needs.
- Implemented quality assurance measures to enhance service delivery standards.
- Facilitated regular meetings with stakeholders to discuss service performance and improvements.
- Analyzed feedback from clients to identify areas for process enhancement and training needs.
Team Lead - Engineering & Pharma Recruitment (US Market)
LanceSoft, Inc.
Bengaluru
08.2015 - 05.2018
- Managed recruiters targeting contingent staffing needs for healthcare, pharma, and medical device clients.
- Performed resume QC, offer due diligence, interview preparation, and onboarding coordination.
- Facilitated training on Boolean sourcing, market mapping, VMS tools, and compliance audits.
- Collaborated with hiring managers to define job requirements and qualifications.
- Managed candidate screening processes using applicant tracking systems effectively.
- Analyzed recruitment metrics to refine strategies and improve hiring outcomes.
- Created job descriptions, postings, and advertisements for open positions.
- Created and maintained a database of qualified applicants for future hiring needs.
- Analyzed market trends in order to develop effective recruitment strategies.
- Explained job duties, compensation and benefits to potential candidates.
Pharmaceutical Recruiter - US Staffing
LanceSoft, Inc.
Bengaluru
08.2014 - 08.2015
- Specialized in sourcing, qualifying, and placing IT and non-IT candidates in pharmaceutical roles.
- Worked directly with client portals, prepared reports, and maintained high submittal quality.
- Managed applicant tracking system to maintain accurate candidate records and progress.
- Explained job duties, compensation and benefits to potential candidates.
Senior Researcher - Business Event Intelligence
IQPC
Bengaluru
02.2013 - 07.2014
- Developed targeted lead generation strategies to optimize marketing campaigns.
- Collaborated with sales teams to enhance lead qualification processes.
- Utilized CRM software to track and manage leads effectively.
- Conducted market research to identify potential customer segments.
- Created engaging content for email marketing initiatives and social media outreach.
- Analyzed data trends to refine lead generation tactics and improve efficiency.
- Conducted research and identified potential leads through various online sources.
- Maintained an up-to-date database of qualified leads and their contact information.
Customer Support Executive - Non-Voice Operations
IBM
Bengaluru
08.2012 - 02.2013
- Answered customer inquiries via phone, email, and chat.
- Provided detailed information about products and services.
- Maintained accurate records of customer interactions.
- Collaborated with colleagues to resolve complex customer queries.
- Performed troubleshooting on technical problems.
Education
BBA - HR Management
IBMR - Affiliated With Sikkim University
Bengaluru03-2016
PUC - PCMC
BHS First Grade College
Bengaluru01.2011
SSLC -
Vivekananda International Public High School
Bengaluru01.2008
Skills
- Recruitment solutions specialist
- Comprehensive hiring processes
- Temporary labor acquisition
- Engagement with stakeholders
- Client advisory services
- MSP/VMS program execution
- Client relationship development
- Talent acquisition strategies
- Training and upskilling programs
- Standard operating procedures for hiring processes
- Revenue target strategies
- Cost-effective measures in recruitment
- Adherence to service level agreements
- Mapping of passive candidates
- Market research and intelligence gathering
- Recruitment strategy
- Client relationship management
- Performance metrics tracking
- Team leadership
- Market intelligence analysis
- Workforce planning
- Negotiation strategies
- Candidate sourcing
- Training and mentoring
Certification
- Student name: Syed Luthfulla
- Course title: Excel with LinkedIn Recruiter assessment
- Offered by: LinkedIn Customer Learning Team
- Certificate number: 68xx6pn8smpq
- Completion date: December 11, 2020
References
References available upon request.
Timeline
Delivery Manager - US Recruitment & Client Services
LanceSoft, Inc.
07.2021 - Current
Associate Manager - US Staffing Operations
LanceSoft, Inc.
02.2019 - 06.2021
Senior Service Delivery Associate - Client Engagement
eTeam, Inc.
05.2018 - 01.2019
Team Lead - Engineering & Pharma Recruitment (US Market)
LanceSoft, Inc.
08.2015 - 05.2018
Pharmaceutical Recruiter - US Staffing
LanceSoft, Inc.
08.2014 - 08.2015
Senior Researcher - Business Event Intelligence
IQPC
02.2013 - 07.2014
Customer Support Executive - Non-Voice Operations
IBM
08.2012 - 02.2013
BBA - HR Management
IBMR - Affiliated With Sikkim University
PUC - PCMC
BHS First Grade College
SSLC -
Vivekananda International Public High School
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