Python
Syed Mustafa
Team Leader
Hyderabad
Summary
I am a Team Leader with over 6 years of experience, currently leading a team of 30+ employees who work on processing US Healthcare claims. My areas of expertise include Quality Analysis, Health Insurance, US Healthcare and Claims Processing. I have also successfully transitioned from a non-technical background to a technical one, learning Python, JavaScript, HTML, and CSS. With six successful projects under my belt, I effectively improved quality and saved company resources. In addition to this, I ensured that the company met its Service Level Agreements (SLAs).
Overview
7
7
years of professional experience
16
16
years of post-secondary education
Work History
Team Lead
Wipro
Hyderabad
01.2021 - Current
- Team Lead for a healthcare project in Wipro (Anthem Inc - GBD Claims)
- Have an experience of managing a team of 30+ members .
- Conducted daily review of productivity and quality score for the team for quicker identification of issues/challenges.
- Prepared performance reports for the which would help team understand the goals effortlessly.
- I successfully transitioned from a non-technical background to a technical one, learning Python, JavaScript, HTML, and CSS. With six successful projects under my belt, I effectively improved quality and saved company resources. Additionally, I ensured the company met its Service Level Agreements (SLAs).
Quality Analyst
Wipro
Hyderabad
07.2019 - 08.2020
- Quality Analyst for a healthcare project in Wipro (Anthem Inc - GBD Claims)
- Provided regular updates to team on quality scores and shared feedback for error trends.
- Reviewed SOPs and proposed modification to client to enhance clarity of processing instructions.
- Prepared questionnaire for regular knowledge assessment tests in order to ensure team was up to date on product knowledge .
Associate
Wipro
Hyderabad
01.2019 - 07.2019
- As a Claim Analyst, my primary responsibility is to review insurance claims and determine whether they should be approved or denied.
- I am responsible for investigating and analyzing claim information, including policy information, medical records, and other relevant documentation.
- I am also responsible for communicating with healthcare providers and insurance adjusters to obtain additional information or clarify claim details.
- I use GBD Facets and Macess & CWS tools to assist with claim analysis and processing.
Sales & Marketing Manager
Gautam Auto arena Cars Pvt ltd
Hyderabad
06.2016 - 07.2018
- My responsibilities include managing the company's website.
- I am also in charge of handling the financial records of the organization and working with Tally.
- I am responsible for maintaining customer records.
Education
Kindergarten To Secondary -
Govt Boys High School
Hyderabad 06.1999 - 06.2010
High School Diploma -
Ratna Jr College
Hyderabad 07.2010 - 07.2012
Bachlor of Commerce -
Osmania University
Hyderabad 07.2012 - 07.2015
Skills
Team Handiling
VBA
HTML
CSS
Python
Javacript
Quality control
Technical Support
MS Office Advance
Software
VBA
Excel
Word
PowerPoint
Selenium
Tkinter
Projects
- Corrected Claim Auto Keyer BOT - A Bot that adds changes from Corrected Image to Facets Original claim.
- Cob Auto Keyer - A python based auto keyer that adds EOB data from Macess Image to Facets.
- CWS Corrected Auto Keyer- A python based Bot that Completes checks all the criteria as per the PI CWS Corrected claims end to end.
- COB Auto adjudicator end to end COB claims Processing BOT.
- Data Elements Checker BOT
- Segregation BOT it Checks type of claim EDI,paper,COB,Authorization or Corrected.
Accomplishments
- In just two years of working at Wipro, I was promoted to the position of Team Leader.
- Awarded for Creating 6 automation Projects for entire Project.
- Trained pilot batch for newly acquired LOBs (2020)
- Received recognition for "Best Quality Analyst" in 2019
- Received recognition for "Best Quality Analyst" in 2020
- Received recognition for "Best Team Leader" 2021
- Received recognition for "Best Team" in 2021
- Received recognition for "Best Team Leader" 2022
- Received recognition for "Best Team" in 2022
- Received recognition for "Best Team Leader" 2023
- Received recognition for "Best Team" in 2023
Timeline
Team Lead
Wipro
01.2021 - Current
Quality Analyst
Wipro
07.2019 - 08.2020
Associate
Wipro
01.2019 - 07.2019
Sales & Marketing Manager
Gautam Auto arena Cars Pvt ltd
06.2016 - 07.2018
Bachlor of Commerce -
Osmania University
07.2012 - 07.2015
High School Diploma -
Ratna Jr College
07.2010 - 07.2012
Kindergarten To Secondary -
Govt Boys High School
06.1999 - 06.2010