Syed Nadir Ali
Kolkata
Summary
To be associated with progressive organization that gives me scope to apply my educational and professional skills and provides me with advancement opportunity and knowledge empowerment.
A customer oriented and excellent communicator possesses 4+ experience as a Customer Support Executive. Coordinated with Level ½ technical support specialists to take over calls outside their level of support. Excellent in conveying the client's requirement to the team leader. Excellent in converting the cold calls into new assignment. Experitse in taking follow up on a daily basis. Expertise in working with a team.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Customer Support Engineer
TamsGroupPvt.Ltd.
Kolkata
03.2020 - 06.2023
- Attending escalation calls apart from taking normal calls.
- Conveying the client requirements to the team with regards to the process.
- Attaining daily, weekly and monthly targets specified by the process.
- Adhering to the schedule as prescribed by the TL.
- Providing the feedback to the process manager at the end of the day.
Education
BCOM (Honours) -
KALINGA UNIVERSITY
Chattisgarh 12.2020 - 06.2023
12th -
Sree Jain Swetamber Terapathi Vidyalaya
Kolkata 04.2015 - 05.2017
10th -
Vidya Vikash High School
Kolkata 03.2015 - 03.2015
Skills
- WindowsXp
- Windows7
- Windows8
- Windows10
- Teamviewer
- Anydesk
- Microsoft Excel
- Microsoft Word
- Problem solving
- Communication
- Ability to work independently
- Ability to work as part of a cross-functional global team
Disclaimer
I hereby declare that all the above-mentioned information is true and fair to the best of my knowledge.
Languages
- Hindi
- Urdu
- English
- Hindi
- Urdu
Personal Information
- Total Experience: 4+ years as a Customer Support Executive
- Date of Birth: 04/20/98
- Nationality: Indian
- Marital Status: Single
- Religion: Muslim
Languages
Hindi
First Language
English
Upper Intermediate
B2
Timeline
BCOM (Honours) -
KALINGA UNIVERSITY
12.2020 - 06.2023
Customer Support Engineer
TamsGroupPvt.Ltd.
03.2020 - 06.2023
12th -
Sree Jain Swetamber Terapathi Vidyalaya
04.2015 - 05.2017
10th -
Vidya Vikash High School
03.2015 - 03.2015