Syed Talha Waris Warsi
Doha
Summary
A seasoned leader in telecom and digital services, I've driven growth at Paytm and achieved a 300% revenue increase at OnMobile Global Ltd, combining strategic business development with strong leadership and client management skills.
Overview
21
21
years of professional experience
Work History
Assistant General Manager
Paytm
Doha
10.2024 - Current
- Managed DCB and MA business for Vodafone Qatar, overseeing a $7.5M yearly topline revenue.
- Led end-to-end account management, including handling complaints, merchants, POs, customer care, and launching new services.
- Conducted AOP discussions with leadership to align business strategies.
- Handled onboarding, promotions, service launches, complaints, payments, and POs for 50+ partners.
- Expanded Paytm services by launching in Ooredoo Algeria with DoubleT as an aggregator.
- Introduced Paytm services in Ooredoo, Qatar, to enhance digital services presence across the country.
- Collaborated with ticketing partners (Platinumlist, Q-Tickets, Novo Cinemas) to enhance DCB offerings for Vodafone customers.
- Launched premium services, including OTT platforms and cloud gaming, in partnership with Vodafone Qatar.
- Negotiated revenue share models, optimized revenue streams, and drove regular service promotions while ensuring brand compliance.
Deputy General Manager
Comviva Technologies Ltd.
Gurugram
04.2022 - 01.2024
- Managing entire backend operations of BSS product for Telco clients across globe ensuring maximum availability & minimum disruption
- Oversaw a portfolio driving $50M USD in annual revenue.
- Developed consistent revenue estimates at various timeframes to support internal discussions.
- Facilitated increased revenues from existing clients through quarterly pitches to internal teams.
- Facilitated cross-functional alignment among Presales, Market Unit, Finance, and Marketing teams to enhance coordination.
- Led operations and strategic vision to foster business growth.
Senior Account Manager
OnMobile Global Ltd
Bahrain
09.2018 - 08.2021
- All round account management including- Client management, handling escalations, collecting PO's, reviews with external teams, Sales pitches to department heads, launching, testing of new products, managing customer service heads for complaints, ensure smooth operation of services in the country
- Brand Ambassador of the company for any and everything
- Delivered sales presentations and pitches to clients, upper management for demonstration
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions
- Grew revenue YOY through customer education for business solutions and product offerings
- Testing of product services, collecting
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints
- Sold new products and services and developed new accounts to maximize revenue potential
- Slashed contracts costs to 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services
- Mentored junior account management professionals to develop skills and increase company revenue
- Analyzed key competitors to respond to competitive threats
- Ensured month on month growth with new product launches and for existing products
- Handled high-profile accounts worth up to $2.4M while overseeing team of only 1 employee
Account Manager
OnMobile Global Ltd
Doha
01.2011 - 08.2018
- Managed Tier 1 telco in Qatar and grew revenue from 80K USD/month to 240K USD/month in 3 years
- (300% growth)
- Delivered sales, new product pitches to existing client, upper management for demonstration
- Launched new products and ensured growth month on month while getting maximum mind share from client working from their office
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints
Team Leader- Call Center
Eminent Business Solutions
Lucknow
05.2015 - 04.2016
- Handled 50+ outbound sales executive for sales of VAS products
- Drove operational improvements which resulted in savings and improved profit margins
- Participated in team-building activities to enhance working relationships
- Improved operations through consistent hard work and dedication
- Recruitment, training, and certifications of all newly joined batch of Vas
- Resolved quality related issues, improved operations, and provided exceptional service
Marketing Executive
OnMobile Global Ltd
Lucknow
04.2004 - 03.2007
- Developed technical marketing presentations for internal and external clients
- Planned marketing initiatives and leveraged referral networks to promote business development
- Identified appropriate marketing channels and target customers for campaigns
- Ensured revenue generation and growth of key accounts
Education
MBA - Business Administration
Venkateshwara Open University
Arunachal Pradesh04-2016
B.A. LAW Hons. (B.S.L.SC) - Law
University of Lucknow
Lucknow03-2007
Skills
- Client Account Management
- Process Optimization
- Strategic Business Growth
- Proven Team Leadership
- Proficient in Communication Techniques
- Achievement-Driven
- Skilled in Multitasking
Languages
- English, Advanced
- Hindi, Advanced
Timeline
Assistant General Manager
Paytm
10.2024 - Current
Deputy General Manager
Comviva Technologies Ltd.
04.2022 - 01.2024
Senior Account Manager
OnMobile Global Ltd
09.2018 - 08.2021
Team Leader- Call Center
Eminent Business Solutions
05.2015 - 04.2016
Account Manager
OnMobile Global Ltd
01.2011 - 08.2018
Marketing Executive
OnMobile Global Ltd
04.2004 - 03.2007
MBA - Business Administration
Venkateshwara Open University
B.A. LAW Hons. (B.S.L.SC) - Law
University of Lucknow
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