Summary
Overview
Work History
Education
Skills
Trainings & certificates
Languages
Timeline
Generic

Syed Yusuf

Bangalore

Summary

To work in a leading company that will enable me to gear towards the global challenges. By making aggressive inroads with applying IT and industrial knowledge gained over the years. This should enable me to achieve a steady slope of a career graph by imbibing a positive work culture and striving for perfection that will enable me to attain both professional and personal heights.

Confident, Flexible, Energetic, Friendly, Hardworking and Good Team person

Overview

18
18
years of professional experience

Work History

Technical Support Executive

Dell International Service
04.2022 - Current
  • Handling the commercial out of warranty queue
  • Making sure that we share the quote with the correct address and parts
  • Dealing with the IT team to make sure the system issues are fixed at the earliest without impacting the work of the customer
  • Focused and made sure that meet my metrics month on month by working on all the feedbacks given which helped me to achieve the target
  • Due to excellent customer handling skills and technical knowledge was selected to move internal to the Escalation team
  • Handling all the escalation and speaking with the IT heads and higher management to get the issue resolved
  • Going through the case history and sharing feedbacks with the team members based on the cases
  • Making sure that all the vendors meet the SLA's and get all the orders completed

Sales Executive

IZIZY DEVELOPMENT PVT LTD
08.2018 - 03.2019
  • Involved in marketing, placing and promotion of a new toys and products
  • Visiting various toy stores to promote latest toys and other baby care equipments
  • Once receiving the order placing the toys and training the staff about the same

Marketing Executive

Alhayy Pharmaceuticals Pvt Ltd
04.2015 - 05.2018
  • Involved in marketing, placing and promotion of a new Herbal Products
  • Conducted training in the field of marketing for placement and disbursement of Herbal products
  • Improved sales of the herbal products by introducing different sales strategies

Human Resource

The Fortune Group
07.2014 - 03.2015
  • Taking care of recurring people for desired posts
  • Through various online portals, newspapers, social media
  • Calling the candidates screening them and qualifying them for walk in interview
  • Taking the candidates through different rounds and selecting the best ones
  • Hired people for sales and marketing, Receptionist, Accounts section, and also for housekeeping
  • Conducting the onboarding process for new employees and doing the needful documentations
  • Necessary training for code of conduct and ethics
  • Working on employment engagement activities, taking care of upraises and employee retention activities

Technical Support Executive

Dell International Service
09.2010 - 06.2014
  • Handled customer issues with the computer and help them troubleshoot over the phone
  • Assured best customer experience on every call
  • Exceeding the sales target week on week and being rewarded for the same in the weekly R&R
  • Received the Agent of the Segment award for Q2 FY12, which helped the team to get the best team award
  • Focused and made sure that meet my metrics month on month by working on all the feedbacks given which helped me to get GREAT, on the annually ratings
  • Due to excellent customer handling and technical knowledge was transferred to a different segment
  • Where we get only customer who calling several times and the issue not resolved
  • Customer being a multiple caller made sure the issue is resolved with a great customer experience
  • Received several RAVE Mails from customer for the excellent service
  • Handled the team in the absence of the manager by giving needed help to the team and also taking escalation calls

Senior Customer Support Evangelist

N.A INTERNATIONAL
01.2009 - 07.2010
  • Contacting the clients overseas and getting business
  • Managing the process and the team to meet the S.L.A
  • Training agent on VANC and sales techniques
  • Collecting the phone logs from the agent’s and sending IN-VOICE to clients biweekly

Senior Customer Support Officer

Mphasis
Bangalore
05.2006 - 12.2008
  • Handled customer inquiries, complaints, billing questions and payment service requests
  • Manage a high-volume workload within a deadline environment
  • Successfully diffuse volatile customer situations one that resulted in retaining the customers
  • Maintained detailed and accurate accounts of customer calls for prevention of future audit issues consistently meet and/or exceed supervisor expectations
  • Awarded with Employee of the Month for commitment for going above and beyond the call of duty on a regular basis
  • Viewed as an exceptional team player
  • Resolved an average no of calls, consistently meeting performance benchmarks in areas such as accuracy, speed and more importantly attendance
  • SPOC for the team- responsible for sending the daily report and conducting one on one with agents who are failing to meet S.L.A and resolving their problems and helping them to meet the S.L.A
  • Provide hands on work support to the team members as needed, also giving them feedback and reviewing the calls monitored
  • Handled few escalated calls as well

Education

Bachelors of Arts -

Eastern Institute For Integrated Learning in Management
Sikkim

Diploma in Printing Technology -

SJ Polytechnic
Bangalore

Grade X -

Kendriya Vidalaya NAL
Bangalore

Skills

  • Ms-office
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Access
  • Hardware

Trainings & certificates

  • Train The Trainer Course from IZ-MAN Power Bangalore
  • Completed three months Digital Marketing Internship Program from INNOMIND DIGITAL ACADEMY

Languages

  • English (Read, Write and Speak)
  • Hindi (Read, Write and Speak)
  • Tamil (Speak)
  • Kanada
  • Urdu (Speak)

Timeline

Technical Support Executive

Dell International Service
04.2022 - Current

Sales Executive

IZIZY DEVELOPMENT PVT LTD
08.2018 - 03.2019

Marketing Executive

Alhayy Pharmaceuticals Pvt Ltd
04.2015 - 05.2018

Human Resource

The Fortune Group
07.2014 - 03.2015

Technical Support Executive

Dell International Service
09.2010 - 06.2014

Senior Customer Support Evangelist

N.A INTERNATIONAL
01.2009 - 07.2010

Senior Customer Support Officer

Mphasis
05.2006 - 12.2008

Bachelors of Arts -

Eastern Institute For Integrated Learning in Management

Diploma in Printing Technology -

SJ Polytechnic

Grade X -

Kendriya Vidalaya NAL

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Syed Yusuf