10 Years of expertise in Project Management, SAP SuccessFactors LMS, Stakeholder Engagement, Content Development, and Technical Leadership
Overview
1
1
Certification
12
12
years of professional experience
Work History
Deputy Manager of Operations
IBM
Hyderabad
05.2026 - Current
Identified and resolved unauthorized, unsafe, or ineffective practices.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Analyzed and reported on key performance metrics to senior management.
Team Lead
Tech Mahindra Allyis
Hyderabad
02.2020 - 04.2026
Managed LMS tasks such as course creation, enrollment, and reporting via SAP SuccessFactors, ensuring all processes are executed in a timely and efficient manner, in line with procedure.
Adapted to and led new challenges, including course material conversion for Microsoft's internal platform and identifying ways to improve system functionality.
Collaborated with global stakeholders, including faculty, staff, and clients, to deliver LMS solutions that met their specific needs and expectations, fostering strong relationships to improve engagement.
Led a team of 20-30 Associates, consistently driving excellence in team performance and meeting weekly goals.
Delivered monthly reports to stakeholders, communicating trends, progress, and improvements, and recommending solutions based on data insights.
Implemented projects that reduced system errors by 30% and improved application performance by 25%.
Created e-learning content, modules, and assessments, ensuring smooth implementation in the SAP SuccessFactors platform.
Engaged in continuous learning and adaptation of LMS tools and trends to improve SAP SuccessFactors and enhance team performance.
Learning Management System Administrator
Cognia Technologies LLP
04.2015 - 01.2020
Administered SAP SuccessFactors LMS, including managing requests and maintaining accurate data for users, courses, and reports.
Coordinated translation and managed communications for various stakeholders, including course updates, certificate completion, and gamification, on a weekly/bi-weekly basis.
Created e-learning modules and managed content through authoring tools, ensuring adherence to instructional design principles and best practices.
Developed clear reports for stakeholders, presenting insights and actionable recommendations, including trends, patterns, and predictions.
Collaborated with instructional designers and subject matter experts to create and upload content, ensuring seamless course delivery and engagement.
Consistently ensured timely resolution of LMS-related issues, working closely with global teams to resolve escalations and improve system functionality.
Education
Master of Technology - Information Technology
Jawaharlal Nehru Technological University
India
01.2015
Bachelor of Technology - Information Technology
Jawaharlal Nehru Technological University
India
01.2012
Intermediate -
Board of Intermediate Education
Andhra Pradesh, India
01.2007
10th Class -
Board of Secondary Education
Andhra Pradesh, India
01.2005
Skills
Stakeholder Management
Communication Skills
Project Management
LMS Expertise
Instructional Design
Analytical Skills
Learning Management Systems
E-Learning Development
Project Management Tools
Technical Reporting
Content Management
Project Supervision
SAP SuccessFactors
Course Publishing
Learning and Development
E-Learning
Content Management Systems
Certification
Microsoft - Accessibility in Action
Completed Infosys Campus Connect Life Skills
EF SET Certificate
Additional Information - Confidentiality Notice
Appreciate your keeping this information confidential. Further details will be provided upon confirmation.
Languages
English
Hindi
Urdu
Telugu
Hobbies and Interests
Board games
Motorcycling
Reading
Praying
Gardening
Additional Overview
Successfully processed requests according to procedures.
Led the creation of eLearning content, increasing learner retention by 15%.
Built and maintained effective relationships with cross-functional teams.
Deputy Manager (Operations & Key Account Manager) at SOTC & Thomas Cook GroupDeputy Manager (Operations & Key Account Manager) at SOTC & Thomas Cook Group