Syed Mujataba Hussain Razvi
Senior E-Support Officer
Hyderabad
Summary
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Alongside my customer service skills, I posses professional business skilss bringing 7 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
15
15
years of professional experience
Work History
Senior eSupport Officer
24-7 Intouch India Pvt. Ltd
01.2023 - 07.2023
- Provide chat support for Home Appliances
- Ask customers targeted questions to quickly understand the root of the problem
- Research, identify and Provide solutions on issues with Home Appliances like Microwave, Refrigerator, Washer-Dryer and Cooktops
- Refer to internal database or external resources to provide accurate tech solutions
- Follow up with clients to ensure their Appliances are fully functional after troubleshooting
- Properly escalate unresolved issues to appropriate internal teams by raising tickets
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged
Process Associate
Genpact India Pvt. Ltd
02.2022 - 12.2022
- Handle Inbound calls for customer queries
- Provide resolution to customers within the target AHT
- Check on status of customer accounts
- Assist customers step by step generating their MPIN, Credit card PIN through their mobile App or IVR
- Assist customers placing new/ replacement card request
- Assist customers for updating address and contact information
- Raise Tickets or service requests for EMI conversion, EMI foreclosure, Transaction declined Issue, Fraud transaction issues, Etc.
Business - Owner
FZ ENTERPRISEZ Wholesale
12.2011 - 08.2020
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Research and evaluate suppliers based on price, quality, selection, and service.
- Maintained accurate paperwork and bookkeeping records, processed cash and credit transactions, cleaned and maintained the store, managed inventory, created advertising and promotions, and provided excellent customer service in a friendly atmosphere.
- Trained customer service skills to the employees in order to increase customer loyalty.
Senior Coach
ZUBI CRICKET ACADEMY
02.2013 - 03.2020
- Demonstrate actively in Organizing and managing events and workshop with International Experts
- Organize League Matches with National and International schools and Cricket Academies
- Ensure the safety of all players
- Responsible for the development of players
- Identify and target talented individuals
- Identify technical flaws and provide appropriate assistance to players
- Key Contributions:
- Organized fitness and fielding session for players of age group of under 14 and under 19 with South African fitness Expert Daniel Seha
- Organized batting session with Mr
- Kudaravalli Srinivas
- Organized YOGA session for players with international Yoga expert Mansi Gulati
- Conducted Seminar on improvising cricket skills for players with IPL player Mehdi Hasan
- Organized workshop on fitness for players with International fitness expert Ali Mohammed
- Conducted league Match with ZEE high school
- Organized practice session with academy players for Sun risers Hyderabad and Gujarat lions players at Rajiv Gandhi International cricket stadium, Uppal
Manager
ALTA MODA HYDERABAD
04.2008 - 06.2011
- Organized fashion shows and handle legal issues
- Responsible for updating latest seasonal wardrobe
- Handling warehouse and Quality Control of garments
- Key Contributions:
- Attended project on Fashion and Marketing with Sabina Chopra (Lakme India Fashion Week)
- Conduced fashion show with an Italian designer (Fedrico and Gimario Gidbini)
- Conducted Fashion Show with Actor Charmee, Rahul Dev, Anushka Sharma, Model Brinal
- Worked as a Fashion Consultant for Sania Mirza, Actor Charmee, Namrata Sidodkar, Allu Arjun, Jagpati Babu
- Attended Seminar on Designing and Marketing conducted by Italian Designer Fedrico, Gimario Gidbini
- Attended one week training on Italian Fashion by Dr
- Colombo and Antolina (Italian Designer).
Education
Bachelor of Science - Fashion
Annamalai University
Hyderabad 06.2006 - 03.2023
IPE -
Board of Intermediate Education
Hyderabad 06.2001 - 03.2003
SSC -
Board of Secondary Eduction
Hyderabad 06.2000 - 03.2001
Skills
Attention to Detail
Accomplishments
- Awarded Man of the series in Telangana Premiere League 2016.
- Awarded Winners and Man of the match in Telangana corporates Premiere League 2017
- Awarded winners and Man of the Match at Decathlon Cricket Tournament
Timeline
Senior eSupport Officer
24-7 Intouch India Pvt. Ltd
01.2023 - 07.2023
Process Associate
Genpact India Pvt. Ltd
02.2022 - 12.2022
Senior Coach
ZUBI CRICKET ACADEMY
02.2013 - 03.2020
Business - Owner
FZ ENTERPRISEZ Wholesale
12.2011 - 08.2020
Manager
ALTA MODA HYDERABAD
04.2008 - 06.2011
Bachelor of Science - Fashion
Annamalai University
06.2006 - 03.2023
IPE -
Board of Intermediate Education
06.2001 - 03.2003
SSC -
Board of Secondary Eduction
06.2000 - 03.2001
Similar Profiles
Sruthi Sudesh KumarSruthi Sudesh Kumar
Sr. Lead – HR Business Partner at Intouch CX India (formerly 24-7 Intouch India Pvt Ltd)Sr. Lead – HR Business Partner at Intouch CX India (formerly 24-7 Intouch India Pvt Ltd)
Anurudh SinghAnurudh Singh
Specialist: Customer Support Executive at 24-7 Intouch India Pvt. LtdSpecialist: Customer Support Executive at 24-7 Intouch India Pvt. Ltd
Prakash DoddipatlaPrakash Doddipatla
Customer Support Representative at Concentrix Daksh India Pvt. LtdCustomer Support Representative at Concentrix Daksh India Pvt. Ltd