Reading Books
T. Netreshwar Rao
Business Development Manager/Restaurant General Manager
Kharagpur
Summary
Dynamic and strategic Business Development and Operations Leader with over 14 years of experience in driving growth, managing large teams, and scaling operations in the ice cream and food retail industry. Proven track record in launching and expanding brands, optimizing franchise operations, and spearheading product R&D to align with evolving market trends and consumer demands. Adept in strategic planning, team development, and customer-centric operations.
Overview
18
18
years of professional experience
4
4
Languages
Work History
Restaurant General Manager
Leon's Burgers & Grill
10.2023 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained facility and grounds to present positive image.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Regional Operations Head (AP & Telangana)
Anjani Dairy Foods Pvt. Ltd. (Iceberg Organic Icecreams)
12.2019 - 09.2023
- Oversaw operations of 23+ stores across AP & Telangana.
- Managed franchise and company-owned stores, optimizing profitability and customer satisfaction.
- Led a team of 70+ employees across store formats and geographic zones.
- Planned and executed promotional campaigns to boost footfall and sales.
- Ensured consistent service quality and efficient inventory control.
Business Development Manager
Organic Creamery by Iceberg Organic Icecreams
01.2022 - 06.2023
- Driving nationwide brand expansion and market penetration initiatives.
- Leading product innovation and R&D to align with organic and sustainable brand values.
- Collaborating across departments to develop and execute go-to-market strategies.
- Leading training programs and operational audits to uphold brand standards.
- Monitoring store performance and enhancing customer experience through workflow improvements.
Operations Head
Laasya Food Manufacturing Pvt. Ltd. (Gatox Naturals)
01.2018 - 11.2019
- Managed business operations, brand strategy, and expansion across multiple outlets.
- Led team performance improvement and implemented effective marketing campaigns.
- Improved customer satisfaction metrics through enhanced service processes.
Operations Head
Creme Foods (Creme Shakes)
12.2014 - 11.2017
- Directed sales, staffing, and service operations.
- Implemented process efficiencies and team training programs.
Area Manager
Srinivasa Dairy Products Pvt. Ltd. (Cream Stone Concepts)
07.2009 - 12.2014
- Oversaw day-to-day operations of multiple outlets.
- Managed staff hiring, training, inventory, and customer service.
Store Manager
Sri Venkateswara Agencies (Temptations Ice Cream Parlours)
11.2007 - 06.2009
- Managed inventory, daily sales, and customer service at store level.
Education
Bachelor’s - Hotel Management
Indian Institute of Hotel Management (IIHM)
Skills
- Business Development & Expansion
- Franchise Operations Management
- Team Leadership & Staff Training
- Product Innovation & R&D
- Strategic Planning & Execution
- Store Operations & Workflow Optimization
- Marketing & Brand Strategy
- Customer Relationship Management
- Inventory & Supply Chain Management
- Event Planning & Promotions
Personal Information
- Date of Birth: 11/12/91
- Marital Status: Married
Interests
Playing Cricket
Timeline
Restaurant General Manager
Leon's Burgers & Grill
10.2023 - Current
Business Development Manager
Organic Creamery by Iceberg Organic Icecreams
01.2022 - 06.2023
Regional Operations Head (AP & Telangana)
Anjani Dairy Foods Pvt. Ltd. (Iceberg Organic Icecreams)
12.2019 - 09.2023
Operations Head
Laasya Food Manufacturing Pvt. Ltd. (Gatox Naturals)
01.2018 - 11.2019
Operations Head
Creme Foods (Creme Shakes)
12.2014 - 11.2017
Area Manager
Srinivasa Dairy Products Pvt. Ltd. (Cream Stone Concepts)
07.2009 - 12.2014
Store Manager
Sri Venkateswara Agencies (Temptations Ice Cream Parlours)
11.2007 - 06.2009
Bachelor’s - Hotel Management
Indian Institute of Hotel Management (IIHM)
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