Tabinda Qureshi

Worked as an SD, BD, and CSM

• Analyzed the International market and build strategies to penetrate each country and later outlive it.
• Organically hunted and churned leads across the globe.
• Built interactive emails and helped the team demo booked rate from 1% to 9%
• Took demos, followed up, and converted leads to customers on different pricing and servicing models.
• Managed and planned the customer journey on the platform.
• Strategize customers' product promotion and helped them implement it.
• Provided direct customer support to every client.

• Develop a deep understanding of the platform, the K‐12 (athletic and non‐athletic) market, and the customersʼ needs.
• Create, manage, and conduct an effective sales strategy targeting the 35K+ high school athletic department in the United States.
• Execute original discovery and evaluation of school social media profiles, school website and other communication vehicles as a way to adapt marketing materials and strategies.
• Make and set own appointments resulting in a virtual demonstration with the organization's leadership.

• Resolve 500+ weekly customer queries via email, phone, and seldom live‐chat within 24 hours of TAT
• Amicable conflict Resolution within 7 working days with ~98% positive closures.
• Trained and mentored 6 new employees.
• Track trends in customer feedback and further determine and resolve the root cause.
• Provide approx. 6 monthly product requirements.
• Created entire customer service communication scripts used across the company to interact with customers.