Summary
Overview
Work History
Education
Skills
Organizational Skills Strengths
Personal Information
Disclaimer
Timeline
Generic
Tabrez F

Tabrez F

Ecommerce Logistics/Key Account Management & Customer Experience
Bangalore

Summary

Intend to build a career with leading Organizations with committed and dedicated team, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging and creative environment.

Overview

15
15
years of professional experience
2010
2010
years of post-secondary education
5
5
Languages

Work History

Manager, KAM

Shadowfax Technologies Pvt Ltd
03.2022 - Current

Key Responsibilities Performance Management Reconciliation & Compliance

Currently managing Flipkart & Myntra operations since September 2022, previously overseeing Pickrr Technologies Pvt Ltd and Hopscotch (March 2022 – September 2022).

  • Volume Enhancement: Conduct weekly analysis to identify high-performing pin codes, advising clients to optimize volume allocation.
  • Target Alignment: Establish clear objectives and ensure seamless communication within the team.
  • Network Optimization: Provide regular serviceability updates, keeping clients informed on active pin codes.
  • Data-Driven Decisions: Leverage analytics to enhance business strategies and operational performance.
  • Drive key metrics to maintain client performance across Market Place Pickups, CPD, NDR, OTP adherence, Call Bridge Utilization, and FAD.
  • Visit problematic hubs & DCs, collaborate with ground teams, and present findings to leadership for process improvements.
  • Technology Integration: Partner with the IT department to enhance infrastructure, boosting efficiency and data security.
  • Oversee monthly shipment reconciliation, coordinating with Audit & Finance teams to resolve disputes effectively.

Sr. Executive (Customer Experience)

Ecom Express Pvt Ltd.
07.2015 - 02.2022

Clients: Flipkart, Amazon

  • Accountable for timely warehouse (WH) and marketplace pickups, ensuring on-time connections.
  • Manage escalations and priority pickups/deliveries for clients and shippers.
  • Provide daily, weekly, and monthly performance reports as per client requirements.
  • Monitor and ensure 100% attempt for fresh shipments and reverse pickups.
  • Track DC-level pendency, drive clearance, and enhance D0 attempt & FDDS.
  • Oversee RVP pendency and facilitate resolution across centers.
  • Lead NDR pendency clearance in alignment with client directives.
  • Conduct pre-onboarding KYC and seller reconnaissance for Flipkart, ensuring compliance and a seamless onboarding experience.

Executive, 3PL Operations

Vector E-commerce Pvt Ltd / Myntra.com
08.2014 - 03.2015
  • Coordinating with various team internally and 3PLs in order to resolve a customers’ escalations/complaints.
  • Connecting with 3PLs regularly for discussion on ongoing operational issues and get plan of actions for solving same.
  • Handling Reconciliation and ensuring MTD closure shipments.
  • Preparing 3PL Vendors performance report and focusing on the areas where 3PLs improvement is required.
  • Monitoring Pickup delivery performance of 3PL Partners to ensure closure of shipments within TAT / SOP agreed.

Customer Support Executive

DOTZOT E- Commerce Logistics
04.2013 - 07.2014
  • Key account Manager for major clients (Flipkart, Fashion & You and few more).
  • Keeping follow up with operations team across the country to ensure timely pickup and delivery of consignments.
  • Figure out issues and highlight to concerns at each origin and destinations to fix them immediately to ensure smooth operations.
  • Also to coordinating with Dept. Heads as and when required to get the issues addressed and resolved on priority.
  • Preparing MIS report for customers.

CS Associate (Email & Chat Support Process)

Tata Business Support Services
03.2011 - 04.2013
  • Company Overview: Tata Business Support Services, Hebbal Bangalore
  • Involved in preparation of weekly reports of Unresolved Queries.
  • Knowledge downloading from the Client during off-site transition.
  • Reviewing Queries of higher TAT to ensure efficient resolution.
  • Tata Business Support Services, Hebbal Bangalore

Associate (Call Tracking Process)

C-Cubed Solutions PVT LTD
07.2010 - 03.2011
  • Company Overview: C-Cubed Solutions Pvt. Ltd., Bangalore.
  • Identification of call type based on the conversation.
  • To listen to the each recorded call from the given database and segregating calls into different types based on the conversation.
  • Calls are made between our clients in USA (Apartment communities / automotive industry / Health-care organizations etc.) and their customers/prospects.
  • C-Cubed Solutions Pvt. Ltd., Bangalore.

Education

BCA -

Columbia College

12th - undefined

IBHS
Vaniyambadi, TB

10th - undefined

IBHS
Vaniyambadi, TB

Skills

Performance management

Customer service

Cross-functional teamwork

Data analysis

Trend analysis

Organizational Skills Strengths

  • Ability to manage multiple tasks under pressure.
  • Dedication towards to meet or exceed all requirements.
  • Self-motivated, energetic, enthusiastic, and detail-oriented.
  • Planning and deliver work on time.
  • Quick learner, Good Team player.
  • Good communication & interpersonal skills.

Personal Information

  • Father's Name: Faiyaz Ahmed
  • Date of Birth: 10/14/85
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I declare that all the details furnished above are true to the best of my knowledge. I have succeeded in all the assignments I have undertaken so far and I am confident of doing so in future also.

Timeline

Manager, KAM

Shadowfax Technologies Pvt Ltd
03.2022 - Current

Sr. Executive (Customer Experience)

Ecom Express Pvt Ltd.
07.2015 - 02.2022

Executive, 3PL Operations

Vector E-commerce Pvt Ltd / Myntra.com
08.2014 - 03.2015

Customer Support Executive

DOTZOT E- Commerce Logistics
04.2013 - 07.2014

CS Associate (Email & Chat Support Process)

Tata Business Support Services
03.2011 - 04.2013

Associate (Call Tracking Process)

C-Cubed Solutions PVT LTD
07.2010 - 03.2011

12th - undefined

IBHS

10th - undefined

IBHS

BCA -

Columbia College
Tabrez FEcommerce Logistics/Key Account Management & Customer Experience