Vinayak Rastogi
Freight Manager
Lucknow
Summary
Results-driven Key Account Manager with experience across logistics, food-tech, and service marketplaces, specializing in managing high-value B2B accounts and driving business growth. Currently managing enterprise clients at Prozo Logistics with an average order value of ₹1.5L+, along with handling social media escalations to enhance customer experience and brand reputation.
Proven track record of improving market share, scaling operations, and strengthening client relationships at organizations like Zomato and Urban Company. Skilled in team leadership, cross-functional collaboration, and data-driven decision-making, with experience in leading teams, optimizing processes, and delivering consistent business impact.
Overview
4
4
years of professional experience
Work History
Manager- KAM D2C Freight
Prozo Logistics
Chandigarh
01.2026 - Current
- Managed a portfolio of B2B clients with an average order value (OV) of ₹1.5L+, ensuring consistent service delivery, and client satisfaction.
- Handled and resolved social media escalations proactively, improving brand response time, and enhancing customer experience.
- Collaborated with cross-functional teams (Operations, Customer Support) to address client concerns and streamline issue resolution.
- Maintained strong client relationships through regular engagement, contributing to retention and long-term business growth. Managed and motivated employees to be productive and engaged in their work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Led a team of five associates, driving daily operations, monitoring performance, and ensuring timely resolution of client queries.
Key Account Manager
Zomato
Chandigarh
12.2023 - 01.2026
- Drove 70% market share growth by executing targeted acquisition and retention plans for enterprise and growth segments.
- Managed a portfolio of high-value restaurant partners, contributing to sustained increases in order volumes, GMV, and margin performance.
- Led cross-functional collaboration (Ops, Growth, Merchant) to improve SLA adherence, issue resolution, and partner profitability.
- Conducted Quarterly Business Reviews (QBRs) to identify upsell/cross-sell opportunities, improving partner revenue by X%.
- Enhanced partner satisfaction through proactive engagement, reducing churn and strengthening long-term relationships.
Business Development Associate
Urban Company
Prayagraj
11.2022 - 12.2023
- Scaled operations across 7 categories in 3 cities, achieving 100% YoY growth through strong partner management and operational excellence.
- Achieved the highest NPS ever recorded in the city at launch, delivering consistent customer satisfaction.
- Onboarded 250+ service partners in 4 months by building a structured lead funnel and running targeted recruitment initiatives.
- Improved category performance by driving pricing optimization, training programs, and SLA compliance.
- Identified and executed growth opportunities, leading to significant improvement in order fulfillment rates and revenue contribution.
Customer Relationship Management
iEnergizer
03.2022 - 11.2022
- Delivered accurate and timely resolutions to customer queries, consistently maintaining CX and NPS above benchmarks.
Education
Bachelor of Commerce -
Chhatrapati Shahu Ji Maharaj University
Kanpur01-2023
Skills
- Key Account Management
- Client Relationship Management
- Business Development & Sales
- Category & Growth Strategy
- Portfolio / GMV Management
- Logistics & Freight Management
- Stakeholder Management
- Team Leadership
- Partner Onboarding & Training
- Data Analysis & Performance Reporting
Timeline
Manager- KAM D2C Freight
Prozo Logistics
01.2026 - Current
Key Account Manager
Zomato
12.2023 - 01.2026
Business Development Associate
Urban Company
11.2022 - 12.2023
Customer Relationship Management
iEnergizer
03.2022 - 11.2022
Bachelor of Commerce -
Chhatrapati Shahu Ji Maharaj University