Talha Khan
Bangalore
Summary
Dedicated System Administrator with Five years of Infrastructure Support experience, a track record of troubleshooting, maintaining, and implementing system requirements, and a desire to work in a challenging environment where I can advance my career with a reputable company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Windows & VMware Administrator
Pythian
Bangalore
01.2020 - Current
- Provide 1st and 2nd Level Support administering and managing Virtual Machines, ESXI's, and Windows servers 2003, 2008, 2012, 2016 & 2019 operating Systems.
- Provide Problem Management Support, including RCA for clients Impacting incidents and troubleshooting complex problems to fix root causes.
- Configure Server (physical/VM) installation, maintenance & decommissioning on-prem and Azure Cloud.
- Applying Windows Update Patches every quarter with help of WSUS.
- Applying vSphere and ESXi Patches every quarter.
- Troubleshoot and Administer Active Directory(AD), DNS, DFS Replication, and Group Policy(GPO) Issues.
- Troubleshoot VMware issues and Administer Disk Capacity and File Sharing related issues.
- Troubleshooting alerts and providing resolution based on alert description while maintaining customer SLA.
- Initiate backup and troubleshoot backup and replication issues on tools like Virtual Data Protection(VDP), AVAMAR, Veeam & VReplication.
- Perform routine vCenter and Data Store Clean-up.
- Perform Site shutdown for any Planned or Power maintenance activity.
- Creating WLI (Work level instructions) for day-to-day tasks and documenting new changes applied to servers.
- Ensure adequate antivirus protection & solutions are maintained and updated
Level-1 Support Engineer
Manageserve Technologies Pvt. Ltd.
Bangalore
12.2018 - 12.2019
- Providing technical support to clients via call and email. Raising and resolving the issues in helpdesk.
- Monitoring of IT infrastructure like Virtual machines, Network devices, and Storage devices using Icinga monitoring Tool.
- Managing and handling the Icinga monitoring tool, Adding & Configuring various hosts and services for monitoring.
- Research of Icinga plugins from Nagios community in test environment.
- Installation and checking of SNMP and Checking File Systems.
- Worked on Graphana, used for visualizing time series data for infrastructure and application analytics.
- Worked on Belarc to get detailed profile of installed software and hardware, network inventory, missing anti-virus status, and security benchmarks on remote servers, which displays results in our Web browser.
- Hands-on experience in monitoring tools like Icinga Version 1&2, and SAP Monitoring Tool.
Education
B.E. - Information Technology
SSIPMT
RaipurSkills
- Windows Server Administration (Windows 2003,2008,2012,2016 & 2019)
- VMware ESXi, vCenter 55, 6, 65 & 7
- GCP & AZURE Cloud
- Active Directory Administration
- System Upgrades/Patching
- Backup & Replication – VDP, AVAMAR, Veeam & vReplication
Certification
- Google Cloud Certified Associate Cloud Engineer
- Microsoft Windows Server Hybrid Administrator Associate
Accomplishments
Appreciated Twice with the Employee of the Quarter Award.
Timeline
Windows & VMware Administrator
Pythian
01.2020 - Current
Level-1 Support Engineer
Manageserve Technologies Pvt. Ltd.
12.2018 - 12.2019
B.E. - Information Technology
SSIPMT
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