Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Certification
Technical Tools
Timeline
Generic
Tamilpriyadharshini Shanmugam

Tamilpriyadharshini Shanmugam

Salem

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Works great alone or with others and consistently exceeds expectations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Business Process Lead

Tamilpriyadharshini
Chennai
09.2019 - Current
  • Provided technical support when needed in order troubleshoot any issues encountered by users.
  • Tested end-to-end scenarios for a variety of user roles prior to go-live date for new processes and systems.
  • Performed root cause analysis on identified problems in order to recommend long-term solutions.
  • Collaborated with IT teams to design system solutions that supported new or revised processes.
  • Maintained an up-to-date inventory of all current business processes across the organization.
  • Identified opportunities for cost savings through improved operational efficiency.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Supported and mentored more than 25 employees.
  • Training to the employees by Keep Track of Individual Performance
  • Conducted SWOT analysis to trainees for their personal improvements.
  • Conducted effective training programs for Quality Auditing
  • Conduct seminars, workshops, individual training sessions etc.

Senior Process Associate

Tamilpriyadharshini
Chennai
08.2015 - 10.2019
  • Promoted positive customer experience through day-to-day supervision and management of operations process.
  • Consistently achieved all deadlines, including those requiring month-end reporting.
  • Delivering business strategy and developed system procedures to improve operational quality and team efficiency.
  • Identifying, investigating and analyzing business process procedures and work practices.
  • Assisted in the onboarding of new employees by providing training materials and guidance.
  • Generated weekly and monthly reports summarizing key performance indicators associated with customer service activities.
  • Created reports on process performance metrics for senior management review.
  • Monitored team performance and provided coaching when needed.
  • Conducted monthly meetings with stakeholders to review process performance metrics.
  • Utilized Six Sigma and Lean charts to analyze production operations.
  • Participated in regular team meetings and provided input on ways to improve existing processes.
  • Conducted daily process reviews to identify areas for improvement and increased efficiency.
  • Facilitated training programs to improve employee skillsets.
  • Identified needs of customers promptly and efficiently.

Process Associate

Tamilpriyadharshini
Chennai
07.2012 - 08.2015
  • Managed the onboarding, enriching and quality control process for a national vendor account with TCS (Tata Consultancy Services).
  • Developed training course and conducted training sessions for the company's domestic and global merchant teams.
  • Reduce item onboarding content rejection by 73.2% via strategic communication enhancements and business process optimization.
  • Monitored progress towards defined goals, providing feedback when necessary.
  • Provided guidance and leadership to team members in the development of effective processes.
  • Created process documentation, including standard operating procedures, work instructions, and flowcharts.
  • Performed root cause analysis on process issues, developed corrective action plans, and monitored results.
  • Managed multiple process improvement projects in various stages.
  • Resolved customer complaints quickly by identifying root causes of issues and taking appropriate actions.

Education

Master of Science - Computer Science And Programming

Periyar Unuversity
Salem
04-2017

Bachelor of Arts - Computer Science

Vivekananda College of Arts & Science For Women
Salem
01-2012

Skills

  • Workflow Optimization
  • Data-driven decision-making
  • Innovation and Creativity
  • Team Building and Motivation
  • Team Collaboration
  • Multitasking
  • Excellent Communication

Languages

Tamil
First Language
English
Proficient (C2)
C2

Affiliations

I am worked on the below listed teams. Quality Control, Maintenance, Onboarding, Image Processing, Pricing, Promotion, Customer Feedback, Supply Chain, Enterprise Data Quality.

Accomplishments

Received BPS Star Performer Award for 9 times. Received many internal and client appreciations.

Received many internal and client appreciations. Received Performance Linked Reward (PLR) for 4 times.

Received on The Spot Award for 2 times and Applause for Team Award.

Received Special Fresco Play Miles Award for 3 times.

Certification

Awarded as Orange Handed 4 times from External Customers based on performance and Customer Satisfaction.

Technical Tools

TamilpriyadharshiniTamilpriyadharshiniTamilpriyadharshiniUniversity

Word Document, Excel, PowerPoint, Publisher, OneNote, Skype for Business, Outlook, OneDrive for Business, CommerceHub, Citrix Workspace app, vmware Horizon.

Timeline

Business Process Lead

Tamilpriyadharshini
09.2019 - Current

Senior Process Associate

Tamilpriyadharshini
08.2015 - 10.2019

Process Associate

Tamilpriyadharshini
07.2012 - 08.2015

Master of Science - Computer Science And Programming

Periyar Unuversity

Bachelor of Arts - Computer Science

Vivekananda College of Arts & Science For Women

Similar Profiles

CREATE PROFILE
Tamilpriyadharshini Shanmugam