Salesforce
Tamilselvam Muthuraj
Program Manager
Chennai,TAMILNADU
Summary
Experienced Program Manager skilled in managing functional operations and projects related to Salesforce and Testing. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, including inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
1
1
Language
1
1
Certification
7
7
years of post-secondary education
13
13
years of professional experience
Work History
Deputy Manager
Renault Nissan Technology & Business Centre
Chennai, TAMILNADU
09.2015 - Current
- Tested functionality, performed debugging and carried out modifications to conduct quality checks.
- Checked processes and assessed communications within CRM systems for efficiency.
- Coordinated with Lead Dev to identify and support business process requirements and development needs.
- Monitored and maintained backup and recovery plans, best practices and versioning processes.
- Managed client applications through web services with SOAP protocol and REST architectural style.
- Delivered front-end and back-end architecture and functionality by translating development requirements.
- Supported existing integrated platforms and new integrations using third-party integration tools to enhance business processes and operations.
- Controlled adaptability of all APIs and integration.
- Determined integration frequency, methods and specifications such as inputs and reports.
- Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
- Researched, designed and implemented scalable applications for data extraction, analysis, retrieval and indexing.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.
- Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
- Supervised team of 15 developers
- Proposed development and testing improvements to positively impact usability, function and performance.
- Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
- Created plans and communicated deadlines to ensure projects were completed on time.
Test Lead
Infosys Ltd.
Chennai, TAMILNADU
07.2008 - 09.2015
- Worked with supervisors to streamline Testing processes and improve testing capabilities.
- Reported test findings to development personnel, advising staff on efficacy of subsequent remediation attempts.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Evaluated results against design and customer standards.
- Published diagnostic findings in reporting literature to inform stakeholders of product performance.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Interacted with product managers to deliver performance issue resolution reports.
- Tested, identified and troubleshot problems in field with cellular networks and data collection equipment.
- Conducted tests and diagnostic procedures using tools such as analyzers, multimeters and power supplies.
- Coordinated with offshore development teams, delivering remote lectures on testing techniques, tools and protocols.
- Determined server operating limits by conducting weekly load tests.
- Defined test strategy for product documentation and diagnostic frameworks.
- Developed and executed comprehensive test plans and workforce breakdown structures for complete systems.
- Created both real-time and accelerated testing scenarios for long-term and expedited development schedules.
- Debugged code and located root causes of problems by reviewing configuration files and logs.
- Worked alongside management to develop testing and improvement plans.
- Created accurate and efficient test scripts to manage automated testing of certain products and features.
- Developed automated testing environments, employing artificial intelligence assets to simulate human usage patterns.
Education
High School Diploma -
St. Britto Hr.Sec.School
Madurai 06.2004 - 04.2005
Master of Science - Computer Science
MKU University, India
Madurai 04.2012 - 03.2015
Bachelor of Science - Computer Science
S.V.N College
Madurai 06.2005 - 04.2008
Skills
Task delegation
undefinedSoftware
Jira
Manual & Automation Testing
Certification
Certified Salesforce Administrator
Timeline
Deputy Manager
Renault Nissan Technology & Business Centre
09.2015 - Current
Master of Science - Computer Science
MKU University, India
04.2012 - 03.2015
Test Lead
Infosys Ltd.
07.2008 - 09.2015
Bachelor of Science - Computer Science
S.V.N College
06.2005 - 04.2008
High School Diploma -
St. Britto Hr.Sec.School
06.2004 - 04.2005
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