Hi, I’m
Tamoghna Ghatak
Senior Account Manager
Kolkata
Summary
Experienced with managing high-value client accounts and developing long-term business strategies. Utilizes relationship-building techniques and effective communication to meet and exceed client expectations. Track record of strong negotiation skills and strategic planning, ensuring sustained business growth and client satisfaction.
Overview
4
Languages
11
years of professional experience
10
Certificates
Work History
REA IndiaKolkata
Senior Account Manager - Developer Sales
10.2024 - Current
Job overview
- Managed relationships with renowned developers of Kolkata, supporting their sales needs for digital campaigns and implementing sales tools to enhance the sales process.
- Supported REA India's mission to transform property experiences by leveraging new technology and global expertise to deliver top products and services across three continents.
- Developed and executed strategic account plans to drive revenue growth and client retention.
- Led cross-functional teams to enhance service delivery and optimize client satisfaction.
- Analyzed market trends to identify new business opportunities and inform strategic direction.
- Led cross-functional teams to develop and implement strategic account plans.
- Cultivated long-term relationships with key clients to drive retention and satisfaction.
MagicbricksKolkata
Business Manager - Enterprise Accounts
09.2023 - 10.2024
Job overview
- Retained existing portfolio, crucial for branch growth, including top real estate developers and channel partners.
- Developed comprehensive business plans to enhance operational efficiency and market penetration.
- Led cross-functional teams to optimize project outcomes and drive strategic initiatives.
- Developed business plans that improved operational efficiency and increased market penetration.
- Analyzed market trends to inform decision-making and optimize product offerings.
Monster IndiaKolkata
Senior Key Account Manager
05.2018 - 09.2023
Job overview
- Responsibility given to cater only to the enterprise clients of the eastern market and making sure the delivery is done on a year-on-year basis.
- Monster.com is a leading online employment solution helping people find the right jobs and employers with the right talent. With a technology-first approach, Monster has continuously fostered a culture of innovation to create an experience through world-class talent management, career management, and recruitment solutions to help job seekers and employers Find Better.
- Built and maintained strong relationships with key stakeholders, resulting in increased customer satisfaction and loyalty.
- Created and executed strategic account plans to support client growth and improve retention rates.
- Developed and executed strategic account plans to enhance client relationships and drive revenue growth.
- Led cross-functional teams to align product offerings with client needs, improving customer satisfaction.
- Analyzed market trends and competitor strategies to identify opportunities for account expansion.
- Mentored junior account managers, fostering professional development and enhancing team performance.
- Negotiated contract terms and pricing structures, ensuring competitive positioning in the marketplace.
- Implemented CRM tools to streamline account management processes and improve data accuracy.
- Played an instrumental role in winning new business through targeted prospecting and relationship building activities.
- Collaborated with marketing teams to develop targeted campaigns that resonate with key accounts' objectives.
- Increased client retention by developing and implementing customized account management strategies.
- Negotiated contracts and pricing agreements, securing advantageous terms for both the company and the client.
- Developed comprehensive account plans for strategic growth, aligning with overall company objectives.
- Conducted regular business reviews with clients to assess performance, address concerns, and strategize future initiatives.
- Provided exceptional customer service, resolving issues promptly and maintaining client satisfaction levels.
- Mentored junior team members in effective account management techniques, contributing to their professional development.
QuikrPune
Key Account Manager
02.2018 - 04.2018
Job overview
- Managed largest recruitment platform in India, engaging over 1 Crore active job seekers across 500+ job roles. Facilitated innovative search experience, connecting recruiters with job seekers for blue collar and entry level white collar roles.
- Developed strategic account plans to enhance client relationships and drive growth.
- Led cross-functional teams to implement effective solutions for key accounts.
- Analyzed market trends and competitor strategies to inform client negotiations.
Appco Group IndiaPune
Sales Team Lead
02.2015 - 01.2018
Job overview
- Handling a team of 11 members, with 50% team on B2B segment and rest on B2C part. Focusing on YOY revenue generation.
- Handling a team of 11 members, with 50% team on B2B segment and rest on B2C part. Focusing on YOY revenue generations.
- Directed sales team to consistently meet monthly targets through strategic initiatives.
- Created training programs that improved product knowledge and team effectiveness.
- Led sales team to achieve quarterly targets through strategic planning and execution.
- Analyzed market trends to identify new opportunities for business growth.
- Developed training programs to enhance team performance and sales techniques.
- Fostered relationships with key clients to ensure customer satisfaction and retention.
Education
Jodhpur National UniversityJodhpur, India
MBA from Marketing
04.2001
Skills
Revenue generation
Client acquisition
Lead generation
Account growth
Customer retention
Negotiation expertise
Partnership development
Sales tactics
Territory management
Strategic planning
Trend forecasting
Customer relations
Team collaboration
Negotiation skills
CRM systems
Goals and performance
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Marathi
Intermediate (B1)
Interests
Basketball
Badminton
Driving
Certification
Sales Strategies and Approaches in a New World of Selling
Timeline
Senior Account Manager - Developer Sales
REA India
10.2024 - Current
Business Manager - Enterprise Accounts
Magicbricks
09.2023 - 10.2024
Senior Key Account Manager
Monster India
05.2018 - 09.2023
Key Account Manager
Quikr
02.2018 - 04.2018
Sales Team Lead
Appco Group India
02.2015 - 01.2018
Jodhpur National University
MBA from Marketing
04.2001