TANMAY LODH

Roles & Responsibilities:

• Creating Quote as per purchase order
• Monitoring invoice processing purchase orders expense reports credit memos and payment transactions
• Researched and resolved billing and invoice problems with Partners & Distributors
• Creating & sending MSP (Managed Service Provider) billing reports
• Work on SFDC (Salesforce.com) (Sales Force Dot Com)
• Processed a high volume of orders with a high degree of efficiency, which aided in
• Partner/ Distributors satisfaction
• Provided technical support to existing customers
• Prepared invoices and monthly reports
• Coordinate with Sales Team to fix quote and billing queries.

Roles & Responsibilities:

• Review all incoming orders for completeness, accuracy and compliance to company bookings and revenue recognition guidelines.
• Partner with Sales to create subscription renewal quotes in timely and accurate manner.
• Lead and assist in special projects as assigned; preparing timely and accurate results
• CR, SFDC (Sales force) & Sophos Order Processing.
• Monthly MIS on Pending Order.
• Co-ordination with distributors and internal teams for resolutions of any query pertaining to order execution.
• Co-ordination with across global team for query resolution or guidance.

• Worked in Priceline process as a fraud analyst
• Identify suspicious customer transactions
• Banning of data if any fraud are found
• Identify fraud patterns
• Worked on tools like Fraud Console, Emailage, CARES, Exactbin, KANA
• Handling poignant customer situations and complicated transactional practices.

• Worked in Debenhams process as a customer coordinator
• Handling customer quires via E-mail
• Handling poignant customer and complicated transactional practices
• Dealing with customer queries and provide resolutions via Email
• Managing the team in absence of the Team Lead and provide floor support.

• Worked in Airline process as a customer coordinator
• Handling customer complaints and refunds via E-mail
• Handling poignant customer situations and complicated transactional practices
• Dealing with customer queries and provide resolutions via Email/ Web-chat
• Involved in various refresher sessions for the clients
• Managing the team in absence of the Team Lead and provide floor support

• Handling a Team of 6 agents
• Responsible for reports generation on daily, weekly and monthly basis
• Processing of all bills related to general administration
• Recruit new resources for various departments and provide ideas for new consumer programs.