TANMAY RANE
Mumbai
Summary
Proficient in Supply Chain Management principles and practices. Strong understanding of inventory management, logistics, procurement processes. Excellent communication and interpersonal skills for effective customer service. Ability to analyze data and implement strategies for process improvement. Proficient in using various supply chain management software and tools. Strong leadership abilities and experience in team management. Detail-oriented with excellent organizational and problem-solving skills with great attention to compliance.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Senior Executive – Customer service & order management
Thermofisher Scientific Pvt. Ltd.
01.2022 - Current
- Managed end-to-end order management for three major business verticals: Chemicals, Consumables, and Laboratory Equipment (Cold Storage, Biosafety Cabinets, Ovens, Incubators, Shakers, etc.) across PAN India.
- Coordinated direct factory shipments, inventory planning, and order fulfillment to improve revenue opportunities and customer satisfaction. Supported international order execution for customers in Sri Lanka, Bangladesh, Nepal, and the Maldives.
- Assisted in supply chain operations, including procurement, inventory management, logistics coordination, and supplier management.
- Collaborated with suppliers to ensure timely material availability while maintaining quality standards for the Make in India initiative.
- Analyzed supply chain performance data and implemented process improvements to enhance operational efficiency and reduce costs.
- Optimized inventory control by minimizing stockouts and excess inventory through effective planning and execution.
- Managed liquidation of stagnant inventory and achieved Green E&O (Excess & Obsolete Inventory) KPIs.
- Handled customer inquiries and complaints, ensuring timely resolution and high customer satisfaction through effective stakeholder coordination. Managed the Customer Complaint Management System (CCMS), coordinating with internal and external stakeholders to ensure timely complaint resolution.
- Successfully handled a monthly volume of 250–300 customer complaints, ensuring resolution within the defined 9-day TAT across pan india.
- Oversaw reverse logistics and sales return processes from customers to warehouses, ensuring smooth execution.
- Coordinated order-to-invoice processes with warehouses to ensure timely order fulfillment and invoicing.
- Executed order entry, order tracking, and customer communication throughout the order lifecycle.
- Served as the Single Point of Contact (SPOC) for the LED business, managing order booking and customer complaints across PAN India.
- Monitored and managed Government e-Marketplace (GeM) orders across India, ensuring timely execution and preventing vendor blacklisting.
- Worked closely with cross-functional teams, including Sales, Warehousing, Logistics, Procurement, and Customer Service, to improve operational performance.
- Progressed from Intern to Senior Executive through consistent performance, process improvements, and successful execution of critical business operations.
- Design and implemented a customer strategy, consistently achieving 92% NPS against a benchmark of 87%.
- Designed and implemented Customer Connect programs for key and focus accounts, ensuring alignment between customer expectations and business objectives.
- Executed quarterly visits to focus account customers, fostering strong client relationships and identifying growth opportunities.
Supervisor
Ariston Thermo - Parijat Distributor
07.2019 - 02.2021
- Supervised purchasing, inventory management, and material dispatch operations to ensure seamless supply chain processes.
- Managed SAP transactions, including billing, goods movement, and inventory-related activities, ensuring data accuracy and timely processing.
- Prepared and analyzed stock, inventory, and sales reports using Microsoft Excel to support operational planning and decision-making.
- Coordinated shipment bookings and logistics activities to ensure timely and efficient product deliveries.
- Resolved internal and external customer queries and complaints by collaborating with cross-functional teams, ensuring high customer satisfaction.
- Monitored inventory levels and maintained accurate stock records to optimize inventory availability and minimize discrepancies.
- Ensured compliance with organizational procedures and maintained accurate documentation for procurement, dispatch, and inventory operations.
Education
T Y BAF -
Shri Ram College of commerce & science
MumbaiMBA - operation and data analysis
Narsee Monjee Institute of Management Studies (NMIMS)
07-2027
SSC - undefined
Lokmanya Tilak English high School
Mumbai07.2015
Skills
Strong Communication skills with proficiency in English, Hindi and Marathi
Proficient in Microsoft tools (Excel, PowerPoint, Word), SAP ERP, Power BI, and company-based web ordering portals; experienced in using AI tools, with strong logical thinking, RCCM expertise, and skills in data analysis and implementing countermeasures
Supply chain management
order to cash flow
SOP design process mapping
order processing tools- WOP
KEY ACHIVEMENTS
Globally awarded for successfully executing the orders and highest revenue in Quarter., Awarded - highest E&O liquidation Team recognition for successfully reducing excess and obsolete inventory through structured liquidation initiatives.
Timeline
Senior Executive – Customer service & order management
Thermofisher Scientific Pvt. Ltd.
01.2022 - Current
Supervisor
Ariston Thermo - Parijat Distributor
07.2019 - 02.2021
SSC - undefined
Lokmanya Tilak English high School
T Y BAF -
Shri Ram College of commerce & science
MBA - operation and data analysis
Narsee Monjee Institute of Management Studies (NMIMS)